IT Tech I

Job Title: IT Technician I

Contract Days: 240

This position is directly supervised and evaluated by the Technology Director
 

Summary:

 Under direct supervision, installs, maintains, tests, and repairs computer hardware and software. Utilizes basic technical knowledge to support RSD technology initiatives and provides Tier 1 IT support to the RSD community. Resolves routine technical problems.

Qualifications of Employment;

• Two years experience in a applicable IT environment is highly desirable
• Basic IT certification by an industry recognized certification authority is desirable
• Knowledge of basic hardware and software applications
• Operating system knowledge (Windows, MacOS, ChromeOS)
• Excellent customer service skills
• Troubleshooting and multi-tasking skills

Essential Duties and Responsibilities;

• Provides Tier 1 contact and problem resolution to customer issues
• Properly escalates unresolved issues to the next level of support
• Tracks, routes and redirects problems to correct resources
• Follows up with customer, providing feedback and ensuring problem resolution
• Utilizes excellent customer service skills
• Ensures proper recording, documentation and closure
• Recommends procedure modifications or improvements
• Other duties as assigned