Full-time Front Desk Medical Receptionist (Orlando/Winter Garden)

Department: Clinical Support

Employment Type: Permanent - Full Time

Location: Orlando, FL

Reporting To: Jennifer Dunkin

Description

What You'll Be Doing

• Greeting, welcoming, and directing patients and visitors appropriately with a friendly demeanor.
• Reaching out to insurance providers to obtain CT authorizations.
• Collecting patient payments for outstanding balances and current appointments.
• Answering all incoming phone calls and providing accurate information & resources.
• Rescheduling follow-up appointments through our scheduling software.
• Recording patient health information accurately into the EHR system which includes insurance information, demographic information, referral source, contact information, and PCP information.
• Being familiar with our Electronic Health Record (EHR) Practice Management Platform
• Preparing and organizing patient paperwork for upcoming appointments.
• Scanning and attaching patient records or documents into their charts.
• Monitoring incoming pharmacy shipments to prepare for patient pick-up.
• Conducting weekly bank deposits, if warranted, depending on your region.
• Checking incoming mail and processes accordingly.
• Ensuring all of the end-of-day reports and logs are accurate and complete.
• Stocking the front desk, waiting room, and break room with the necessary supplies. 
• Scheduling Drug Rep lunches if approved by the provider.
• Requesting Medical Records from outside providers.
• Assisting in coordinating allergen vial transfers.
• Possess willingness to be cross-trained in a variety of both front and back-office duties to provide full-cycle clinic support. This includes but is not limited to:
  • Administer subcutaneous and intramuscular injections or, at the very least, complete double checks to ensure dosing is correct for our Medical Assistants.
  • Perform Drop Pick Up appointments with patients starting sublingual immunotherapy (“SLIT”)
  • Check testing boards for Medical Assistants to ensure accuracy of the allergens being tested.
  • Check patients’ vitals when needed. 

Requirements

• 6+ months of front desk receptionist (preferably in the Healthcare industry)
• Highly prefer a Medical assistant background
• Flexibility to travel within assigned region

• Medical Assistant Certificate, vocational nurse license or related experience
• Current CPR Certification

• Must have basic knowledge of medical terminology
• Must possess exceptional customer service skills
• Must be able to effectively and clearly communicate with others to exchange information effectively
• Must possess the ability to maintain effective working relationship with patients, medical staff and the public
• Must possess the ability to react calmly and effectively in a difficult or emergent situation
• Requires manual dexterity sufficient to operate a computer/keyboard at (50) wpm, calculator, telephone, copier and fax
• Requires the ability to operate a motor vehicle to travel between clinics

What Benefits do we offer Aspire Employees?

• Medical, Dental and Vision Insurance.
• Generous Paid Time Off and 10 Paid Holidays
• Free Allergy Testing and Discounted Treatments
• 401(k) + Generous Employer Match
• Gym Membership Discount