Company Description

Welcome to the heart of hospitality excellence!

At BaxterStorey we take immense pride in delivering exceptional guest experiences and creating unforgettable moments. As a renowned pioneer in the hospitality industry, we are excited to welcome individuals who share our passion for providing genuine hospitality and impeccable service.

As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.

Job Description

We are looking for a Cafe Supervisor to join the team at Rothesay Rooms

Located in the heart of Ballater, Rothesay Rooms is a busy, welcoming café celebrating the very best of Scottish produce and community spirit.

We are more than just a place to eat – we are a community hub where locals and visitors come together over warm smiles, hearty dishes, and genuine Scottish hospitality.

We are open Wednesday to Sunday serving breakfasts and brunch through to lunch and afternoon teas. We also host large groups and private events. At Rothesay Rooms, we believe in the power of food to bring people together.

We Offer:

Rate: £28,288 per annum

Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks' enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our PERKBOX app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Shifts: 5 days per week (Wednesday–Sunday)

Contract: Full Time/ Permanent/ Possible Job Share Opportunity

About the Cafe Supervisor role:

This is a hands‑on supervisory position suited to someone who thrives in a fast‑paced environment and leads by example. You will play a key role in ensuring smooth service, supporting the team, and delivering the excellent customer experience we’re known for.

Key Responsibilities:

• To oversee the day-to-day operations by ensuring that our product and the service we provide are always of highest standard
• To supervise, manage and motivate the team
• To support management team in working towards improving sales and service
• Ensuring high levels of Food and Health & Safety are always maintained

The ideal candidate will possess good food and beverage knowledge in addition to outstanding customer service, and leadership skills.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a natural Team Leader who thrives on delivering extraordinary experiences, loves to be part of a harmonious and collaborative team, we would love to hear from you!

Qualifications

Ideally you will have experience in a busy café or hospitality environment.
Supervisory experience is preferred but not essential for the right candidate looking for a step up.

Must be local to the area, or willing to commute to Ballater.

Shifts are Wednesday - Sunday usually within 9am to 5pm, and with the occasional evening shift too for events. This is a full time role, however a job share may be considered

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.