Job Description
Job Description: SailPoint IdentityNow Engineer (SME)
Core Skills Design and implement workflows for user Joiner/Leaver/Mover events. Strong understanding of IAM concepts, including user provisioning, access certification, and role management. Provide advanced support for SailPoint IdentityNow, resolving complex technical issues. Build mapping rules, certification campaigns, and compliance reports for SOX, PCI, etc. Lead application onboarding and target system integrations using REST, SOAP, JDBC, LDAP, etc Install, configure, and customize IdentityNow platform modal and connectors. Collaborate with cross-functional teams including DevOps, Engineering, and Customer Success to address and resolve customer concerns. Manage and resolve support tickets, ensuring timely and effective solutions. Conduct root cause analysis and implement corrective actions to prevent recurrence of issues. Draft HLD/LLD, test scripts, workflow diagrams, and operational runbooks. Onboard