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Job Description
Description
Customer Support – Migration Specialist (Contractor)
The Customer Support – Migration Specialist Contractor is responsible for executing and supporting customer migrations across website hosting, DNS, email platforms, and domain infrastructure. This role plays a critical part in large-scale platform transitions, including DNS reconfiguration, Cloudflare SaaS implementation, email system migrations, and registrar updates.
This position interfaces directly with customers both on the phone and via email, guiding them through technical changes while also performing backend configuration, validation, and troubleshooting. The Migration Specialist ensures migrations are completed accurately, efficiently, and with minimal service disruption.
This position interfaces directly with customers both on the phone and via email, guiding them through technical changes while also performing backend configuration, validation, and troubleshooting. The Migration Specialist ensures migrations are completed accurately, efficiently, and with minimal service disruption.
This is a process-driven and customer-facing role requiring strong attention to detail, technical aptitude, and the ability to manage multiple migrations simultaneously.
Here is more of what you’ll get to do:
Migration Execution
Perform end-to-end migrations across:
Perform end-to-end migrations across:
- Cloudflare SaaS implementation
- DNS providers and zone configurations
- Email hosting platforms (e.g., IMAP migrations)
- Domain registrars and nameserver updates
Customer Coordination
Communicate directly with customers via email and phone to:
Communicate directly with customers via email and phone to:
- Provide migration instructions
- Schedule migration activities
- Set expectations and timelines
- Guide customers through required actions (e.g., DNS updates)
- Handle migration-related questions and concerns with clarity and confidence
Technical Validation & Troubleshooting
In this role, you will validate configurations using tools such as DNS lookup utilities and browser/network diagnostics to identify issues related to:
In this role, you will validate configurations using tools such as DNS lookup utilities and browser/network diagnostics to identify issues related to:
- DNS propagation and misconfigurations
- Email delivery and authentication
- SSL validation and certificate provisioning
- Website availability during and after migration
- Identify risks prior to cutover and take preventative action
Process & Documentation
- Follow structured migration processes and documentation
- Document migration progress, outcomes, and issues in internal systems
- Maintain accurate tracking in project sheets and ticketing systems
- Contribute to improving migration workflows, tooling, and documentation.
- Escalate complex issues when necessary and assist in resolution
- Assist in training new agents
- Support ongoing platform initiatives and bulk migration efforts.
You’ll thrive in this role if you have:
- Strong written and verbal communication skills (customer-facing)
- Excellent attention to detail and process adherence
- Ability to manage multiple tasks and migrations simultaneously
- Comfort working in structured, repetitive workflows with high accuracy
- Ability to troubleshoot technical issues methodically
- DNS and domain management (records, propagation, registrars)
- 2+ years of experience in a customer-facing role with direct client interaction
- Email systems (IMAP/SMTP, mailbox migrations, SPF/DKIM/DMARC)
- Web hosting and website infrastructure basics
- Cloudflare and SSL/TLS concepts
- Familiarity with tools like MX lookup, WHOIS, or browser-based diagnostics
- Experience with ticketing systems (e.g., Salesforce, Jira)
This is a temporary/contract role supporting active migration initiatives. Work may involve handling time-sensitive migrations and coordinating across multiple stakeholders.
Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply!
Who we are:
LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more. Our family of brands includes Dealer Spike, Dealer Car Search, Frazer, Net Driven, Direct Communications, Inc. (DCi), Powersports Support, Level 5, PSM Marketing, Monroney Labels, and Interact RV. We are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India and The Netherlands. Together, we are LeadVenture.
LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.
LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.
LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.