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Job Description
The Director, AI Product Manager is responsible for driving the end‑to‑end development and delivery of AI products—specifically AI models and agents—from ideation through launch and ongoing optimization. This role translates business needs into actionable technical requirements, leads product discovery and validation efforts, and defines success metrics to evaluate product impact.
Unlike ‑Product Managers within the Digital Product Management organization, this role treats AI itself as the product—owning firmwide, reusable, and scalable AI models and agents that power multiple downstream experiences rather than discrete applications.
This role centers on strategy, discovery, and value framing, working closely with each Business and Functional area to shape AI direction, identify high‑value opportunities, and expand the art of the possible for how AI can transform their domain. Digital Product Managers will often serve as customers of the AI Product Manager, and leverage AI Products as part of their offerings. Digital Product Managers will remain accountable for the execution, delivery, and lifecycle management of AI capabilities within products and portfolios. The Director, AI Product Manager partners closely with Digital’s Product Management teams to ensure enterprise AI capabilities can be easily integrated, adopted, and leveraged across the firm.
This role ensures the adoption of responsible AI practices and compliance with regulatory expectations, while clearly communicating progress, risks, and outcomes to stakeholders. Working in collaboration with colleagues in EJ Labs, Engineering, Data, Product Management, Experience, and the respective Business and Functional areas , the Director, AI Product Manager ensures that AI models and agents deliver measurable value, maintain performance through ongoing monitoring, and support firmwide strategic objectives through shared AI capability development. The role acts as a connector throughout the full product lifecycle—navigating ideation, discovery, delivery, adoption, and iteration.
This position sits within the AI, Data, and Emerging Technology Lab inside EJ Labs, with a focus on creating and maintaining reusable AI products, rather than building one‑off or front‑end solutions. EJ Labs AI Product Managers own reusable AI capabilities, primarily AI models and agents—that are consumed across multiple products, with Digital Product teams serving as a primary customers who integrate these models into user‑facing experiences.
What you'll do:
Unlike ‑Product Managers within the Digital Product Management organization, this role treats AI itself as the product—owning firmwide, reusable, and scalable AI models and agents that power multiple downstream experiences rather than discrete applications.
This role centers on strategy, discovery, and value framing, working closely with each Business and Functional area to shape AI direction, identify high‑value opportunities, and expand the art of the possible for how AI can transform their domain. Digital Product Managers will often serve as customers of the AI Product Manager, and leverage AI Products as part of their offerings. Digital Product Managers will remain accountable for the execution, delivery, and lifecycle management of AI capabilities within products and portfolios. The Director, AI Product Manager partners closely with Digital’s Product Management teams to ensure enterprise AI capabilities can be easily integrated, adopted, and leveraged across the firm.
This role ensures the adoption of responsible AI practices and compliance with regulatory expectations, while clearly communicating progress, risks, and outcomes to stakeholders. Working in collaboration with colleagues in EJ Labs, Engineering, Data, Product Management, Experience, and the respective Business and Functional areas , the Director, AI Product Manager ensures that AI models and agents deliver measurable value, maintain performance through ongoing monitoring, and support firmwide strategic objectives through shared AI capability development. The role acts as a connector throughout the full product lifecycle—navigating ideation, discovery, delivery, adoption, and iteration.
This position sits within the AI, Data, and Emerging Technology Lab inside EJ Labs, with a focus on creating and maintaining reusable AI products, rather than building one‑off or front‑end solutions. EJ Labs AI Product Managers own reusable AI capabilities, primarily AI models and agents—that are consumed across multiple products, with Digital Product teams serving as a primary customers who integrate these models into user‑facing experiences.
What you'll do:
- Translate business needs into clear and actionable technical requirements for AI Products models and agents - reusable AI capabilities.
- Lead product discovery, validation, and iterative improvement processes with a focus on how AI models and agents will be embedded across many applications, tools, and internal teams.
- Define and track product success metrics specific to AI model and agent performance, reusability, adoption, and ongoing monitoring.
- Conduct research and engage internal customers to inform AI product capabilities, .
- Ensure responsible AI practices and compliance with regulatory requirements throughout the product lifecycle.
- Drive the development and delivery of AI models, ensuring that capabilities are not one-off builds, but reusable, model driven products deployed across the organization.
- Collaborate with colleagues in EJ Labs, Engineering, Data, Product Management, Experience, and the respective Business and Functional areas teams to test, deploy, and refine new AI model and agent capabilities and ensure alignment with enterprise AI standards.
- Communicate product progress, updates, and outcomes to stakeholders across the organization.
- Conduct market and user research to understand demand for reusable AI capabilities and anticipate model and agent centric enhancements.
- Monitor and evaluate AI model and agent performance, implementing refinements as needed as part of ongoing product lifecycle management and governance.
- Actively shape the definition and evolution of product AI capability vision and strategy in partnership with business and technology stakeholders to drive measurable business impact and outcome-oriented delivery.
- Translate business goals, user insights, market trends, and product model and agent knowledge into product AI roadmaps, themes, initiatives, epics, and user stories—informing prioritization and hypothesis generation in collaboration with partners.
- Support product delivery, adoption, and business impact through influence and collaboration, reinforcing outcome ownership while navigating shared accountability.
- Collaborate with product leadership, delivery partners, and enabling teams to support resource coordination, delivery execution, and risk management across delivery teams.
- Partner closely with the Product Management organization, who serve as consumers of EJ Labs’ AI models and agents, to align reusable model capabilities to downstream product needs.
- Deploy and test new AI model and agent capabilities, ensuring reliability, explainability, and functional integration with a broad set of consuming systems and applications.
- Own the lifecycle of AI models and agents—including versioning, performance monitoring, retraining plan development, and continuous improvement.
- Ensure EJ Labs’ AI models and agents can be embedded into low code agents, mini applications, applets, and other internal tooling used across the firm.