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Job Description
Opportunity Overview:
The Team Leader of Conference Systems is responsible for delivering a consistent, reliable, and intuitive meeting technology experience across the enterprise. This includes ownership of all conference room and AV technologies in both the home office and branch locations, as well as event technology within the home office. The role leads a technical team supporting AV systems, video conferencing platforms, Zoom services, and digital signage. Work is delivered through iterative improvements and construction project milestones, in close partnership with internal stakeholders and external vendors.
Leadership & Team Management
The Team Leader sets the vision for enterprise meetings and room experiences and turns that vision into clear standards, priorities, and outcomes. They lead a high-performing team of associates and contractors, building a positive and resilient culture, grounded in clarity, transparency, and accountability. This includes focused 1:1s (weekly/bi-biweekly), removing blockers, and growing talent through individual development plans. The leader sets SMART objectives, reviews progress regularly and provides comprehensive annual reviews. They also ‘manage up’ with status and risk visibility, lead decisively during high-impact incidents, and coordinate with escalation management to ensure priority issues are addressed. Strong relationships with peer Team Leaders and partner teams are essential for firm-wide success.
Vendor, Stakeholder & Innovation Leadership
The Team Leader owns vendor relationships and performance accountability for AV manufacturers, integrators, and platform partner, ensuring SLAs are met and key enhancements are delivered. They partner closely with internal stakeholders (Facilities, Security, Compliance, RIM, Legal, and platform owners) on requirements, risk posture, and change management. They drive purposeful innovation with vendors and platform providers (e.g., new features, integrations, AI-assisted capabilities) where it improves reliability, usability, or scale.
AV Expertise & Technical Collaboration
Platform & Operations Ownership
The Team Leader owns the enterprise Zoom platform (Meetings, Webinars, Events, Workspace Reservation, Whiteboard, Visitor Management), guiding enablement, governance, adoption, and scalable support models for current initiatives and future capabilities. They own the end-to-end room experience across the home office and branches, ensuring consistency, reliability, and ease of use. They provide guidance for data-driven dashboards and alerting (e.g., room reliability, MTTR, deployment quality) and set and uphold operational standards for documentation, monitoring, and readiness. Work is coordinated through a hybrid Agile approach, aligned to construction and project milestones, with accountability for team commitments.
Key Initiatives You'll Lead
The Team Leader of Conference Systems is responsible for delivering a consistent, reliable, and intuitive meeting technology experience across the enterprise. This includes ownership of all conference room and AV technologies in both the home office and branch locations, as well as event technology within the home office. The role leads a technical team supporting AV systems, video conferencing platforms, Zoom services, and digital signage. Work is delivered through iterative improvements and construction project milestones, in close partnership with internal stakeholders and external vendors.
Leadership & Team Management
The Team Leader sets the vision for enterprise meetings and room experiences and turns that vision into clear standards, priorities, and outcomes. They lead a high-performing team of associates and contractors, building a positive and resilient culture, grounded in clarity, transparency, and accountability. This includes focused 1:1s (weekly/bi-biweekly), removing blockers, and growing talent through individual development plans. The leader sets SMART objectives, reviews progress regularly and provides comprehensive annual reviews. They also ‘manage up’ with status and risk visibility, lead decisively during high-impact incidents, and coordinate with escalation management to ensure priority issues are addressed. Strong relationships with peer Team Leaders and partner teams are essential for firm-wide success.
Vendor, Stakeholder & Innovation Leadership
The Team Leader owns vendor relationships and performance accountability for AV manufacturers, integrators, and platform partner, ensuring SLAs are met and key enhancements are delivered. They partner closely with internal stakeholders (Facilities, Security, Compliance, RIM, Legal, and platform owners) on requirements, risk posture, and change management. They drive purposeful innovation with vendors and platform providers (e.g., new features, integrations, AI-assisted capabilities) where it improves reliability, usability, or scale.
AV Expertise & Technical Collaboration
- The ideal candidate brings a strong AV background with expert-level depth in at least one area and enough breadth to make informed decisions and earn credibility, such as:
- Video systems (cameras, displays, LED/video walls, routing/distribution)
- Room design & integration (layout standards, signal flow, equipment selection)
- Conference/UC room technologies (Zoom Rooms, Teams Rooms, hybrid experience)
- Digital signage & workplace experience systems (signage platforms; interactive/visitor management; facilities-adjacent tech)
- AV-over-IP & Networking (Dante/NDI/SDVoE; QoS, multicast, VLAN design, security, bandwidth planning)
- They partner closely with the Technical Architect on standards and solution design, shaping direction to meet user experience, supportability, and business
- needs.
Platform & Operations Ownership
The Team Leader owns the enterprise Zoom platform (Meetings, Webinars, Events, Workspace Reservation, Whiteboard, Visitor Management), guiding enablement, governance, adoption, and scalable support models for current initiatives and future capabilities. They own the end-to-end room experience across the home office and branches, ensuring consistency, reliability, and ease of use. They provide guidance for data-driven dashboards and alerting (e.g., room reliability, MTTR, deployment quality) and set and uphold operational standards for documentation, monitoring, and readiness. Work is coordinated through a hybrid Agile approach, aligned to construction and project milestones, with accountability for team commitments.
Key Initiatives You'll Lead
- Branch Conference Room Expansion – Scale enterprise room standards to branch locations; align design, procurement, installation, commissioning, and high-quality handover with construction timelines.
- Digital Signage Growth – Expand and operate signage platforms across sites (standard signage, LED walls, video walls); ensure dependable operations and clear ownership/support models.
- Home Office Events – Own event technology delivery at the Home Office; coordinate team resources to ensure reliable execution.
- New Zoom Platform Capabilities – Lead secure, governed rollout and adoption of new features (e.g., Zoom Whiteboard today and future capabilities) in partnership with internal stakeholders.