Customer Fulfillment Representative

Key Responsibilities

• Function as primary customer contact for the placement and fulfillment of sales orders.
• Responsible for daily interaction and customer inquiries.
• Daily monitoring of product shipments to ensure on time delivery and work with logistics and plants to resolve delivery issues.
• Communicate any adjustments to customers as well as logistics parties.
• Thorough knowledge of the Company’s customers, products and services.
• Work with customers and account managers to develop relationships that can improve service and increase customer retention.
• Bridge the gap between what the customer expects and what the organization can realistically provide through effective communications, and by facilitating resolution of issues with plants, distributors/agents, logistics and sales management.
• Review invoices on accuracy Invoice review.
• Understanding of the Export Logistics intricacies to be able to provide the best service possible to assigned customers.