Job Description
Job Summary
Working for the City means you are part of something big, something special!! You will be part for a team of engaging, enthusiastic and dedicated people that are committed to collaborating with one another to deliver on our commitment to the residents, visitors and businesses of Mississauga.
Duties and Responsibilities
Under the direction of the Supervisor, Network Services in the Information Technology division, the successful candidate will perform the following functions
• Resolve support calls from clients and update data into Help Desk database
• Triage assigned support calls and client inquiries at the 2nd level and dispatch calls to other network support members as necessary
• Network Hardware Replacement and Deployment
• Participate in Network Hardware Life Cycle and IT Asset Management processes
• Access Point Deployment and pre-configuration
• Assist with racking and mounting of network equipment
• Assist with cable patching
• Assist with inventory asset management and asset tagging
• Assist network technicians with day-to-day activities
• Assist with network switch configuration
• Assist with troubleshooting and maintenance of ATMS
• Perform other duties as required
Skills and Qualifications
• Must be enrolled in a post-secondary Information Technology program, Network Related courses
• Must be familiar with a wide variety of software including: Microsoft Windows OS, Microsoft Office (Word, Excel, Power Point) and enterprise email systems such as Microsoft Outlook)
• Should have exceptional customer service skills with a commitment to service excellence, quality and client communication
• Must have the ability to attend various City sites as required, drivers license an asset
• Occasional bending and lifting of equipment of up to 40 lbs is required
• Work hours are Monday to Friday 8:30am to 4:30pm