Technical Support Specialist - Largo, FL

Job Overview

The Customer Technical Support Specialist is responsible for providing product and application support and in some cases, on-site support to customers that have field issues with Beckwith Electric products. These products include LTC controls, regulator controls, capacitor controls, recloser controls, feeder, transformer and generation protection as well as inter-tie protection and bus transfer systems. 

A Day In The Life

• Investigate and troubleshoot specific customer application or product problems and propose solutions and changes that may be required for satisfactory resolution.
• Review specifications, plans and other customer documents to assure proper application and operation of the company's products and systems
• Assist product management personnel by preparing complex quotations and sales orders for Controls.
• Review and verify customer’s control settings for application and calculation accuracy.
• Provide input to improve product and application documentation for customers.
• Assist product management team in collecting customer specifications for potential new product offerings and enhancements to existing products and systems.
• Assist the sales force with the preparation and conducting of technical presentations and demonstrations to gain acceptance from the customer.
• Provide training for company employees, sales representatives and customers.
• May represent the company at national and regional trade associations, conferences and exhibitions.
• Overnight travel may be required.
• Comply with all work rules, including but not limited to, the Company's safety and attendance policies.

What will help you thrive in this role?

• 5+ years of Electric Power Industry or other related experience.
• Bachelor’s degree in Electrical Engineering or Electronics a PLUS
• Strong fundamental grasp of the Electric power Industry in the protection and control area including communications with SCADA.
• Proven success in the product application support.
• Strategic vision with practical approach to meet goals
• Strong written and verbal communications skills are required
• Ability to use protective relay test sets.
• Ability to use SCADA Communication test sets for MODBUS, DNP 3.0, and IEC-61850.
• Ability to use Sales Force and other software packages to document customer conversations.

EQUIPMENT/TOOLS

Digital multimeters, oscilloscopes (analog/digital), synthesizer/functional generator, AC power supply, DC power supply, hypot tester (AC/DC), RLC tester, hand solder tools, wrist strap, strap tester, 3-phase test set and digital thermometer. Software used: Microsoft Excel, Word, Access and PowerPoint, SAP