Business Analyst

Job Summary:

The Business Analyst is responsible for working with stakeholders to facilitate tracking, trending and reporting of client reports, client-specific performance guarantee metrics and divisional metrics to management. This position is also responsible for supporting quality and process improvement projects enterprise wide. This role also encompasses monitoring the Windshield application for anomalies, planning, implementation and testing of enhancements and configuration additions/modifications.

Job Responsibilities:

• Ensure internal and external reports for client reporting, accreditation and quality and process improvement projects are accurate and timely
• Validate reports and perform quality checks for data files prior to submission; recommend solutions, initiate corrective action and provide follow-up as needed; assess, prioritize, and communicate future reporting needs, functions, and strategies to report developers
• Develop reporting spreadsheets based on contractual information related to performance guarantees
• Work closely with stakeholders to prepare new performance guarantee reporting
• Disseminate monthly and ad-hoc performance guarantee information to appropriate individuals for review
• Create and maintain instructions and QA processes for new and existing contractual report requirements
• Review and stay current with accreditation standards as relevant to job scope; functions as resource for information related to standards, required policies, etc. 
• Develop and prepare PowerPoint presentation for monthly Quality Management Committee and bi-annual Quality Oversight Committee regarding key performance metrics (KPIs)
• Support and help drive Quality and Process Improvement Projects 
• Develop and maintain Access databases for individual metrics to improve efficiency
• Develop and maintain Cognos queries for various reporting needs
• Plan, implement and test configuration additions, modifications and enhancements to the Windshield application and monitor existing configurations; QA the application user maintenance for anomalies and notify applicable stakeholders for corrections
• Completes error investigations, documents and presents to Pharmacy leaders on weekly call
• Performs audits on select processes as needed
• Other responsibilities as judgment or necessity dictate

About Walgreens

Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.