Representative, Customer Experience (1st Shift) - Remote

Overview:

The role of the Representative, Customer Experience, is to provide effective communication, problem resolution and customer service. The Representative works with ILS customers and APL Logistics support teams globally, which consist of ILS management, APL Logistics account management teams, systems, operations and sales. The Representative, will implement new procedures, assist in development of new programs, identify new business potentials for stronger business relationships between customers and APL Logistics and execute day-to-day activities for the movement of the cargo.