What you will be doing

People Leadership

Assist the Lead in process and peer coaching, including conducting one-on-one sessions with coordinators and below.
Identify and implement process training within the workstreams using programs and activities approved by GBSLT.
Monitor and report on employee training completion and propose actions for areas needing improvement.
Ensure implementation and compliance with GBS strategies, policies, rules, and regulations.

Process Leadership

Support the Lead in managing specific processes, ensuring alignment, reporting, and communication.
Oversee workload allocation, execution of backup systems, and monitoring of volume and productivity.
Drive, manage, and support process improvement initiatives.
Establish and maintain accurate and up-to-date Standard Operating Procedures (SOPs) for all processes.
Ensure adherence to internal control standards.
Support incoming transitions and ensure successful integration into existing operations.

Operations

Ensure all SLAs and KPIs are consistently met.
Assist the Lead in overseeing daily operational tasks.
Help monitor team attendance, including leaves and overtime.
Record, analyze, and review data in systems related to general ledger activities (e.g., manual journal entries, intercompany transactions, fixed assets).
Prepare and review balance sheet reconciliations, perform balance sheet maintenance (clearing and monitoring open items), and conduct account analysis and reporting.
Manage end-to-end fixed assets processes.
Handle intercompany processes, including mismatch investigations.
Execute month-end activities and ensure completion of the month-end checklist.
Assist in fulfilling internal and external audit requirements.
Respond to inquiries from internal and external stakeholders and collaborate with other workstreams as needed.
Investigate and resolve exceptions and issues.
Ensure stakeholder expectations are met in line with agreed SLAs.
Lead and facilitate weekly and/or pre-close/post-close meetings with key regional contacts to gather feedback and agree on action plans.

Ad Hoc Duties

Participate in OHI surveys and employee engagement activities initiated by Admin, HR, or Management.
Perform administrative tasks as required.

Officer - Controlling and Accounting (EMEA)