Job Description
When our values align, there's no limit to what we can achieve.
At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do.
Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference.
Join our innovative Investigator Payment Office as a Site Payment Lead and take ownership of a critical function in our clinical trial operations. This role offers flexibility to work fully remote or from our modern, collaborative offices in Serbia, Poland, or Hungary—your choice. You'll be part of an international team dedicated to excellence in clinical research operations.
As Investigator Payment Lead, you will be the go-to expert for investigator payment management across assigned studies. You'll coordinate seamlessly with project teams, site contracts specialists, and clinical operations to ensure timely, accurate payments and effective budget management. You'll drive process improvements, mentor team members, and maintain the highest standards of financial stewardship.
Key Responsibilities:
Lead ownership of investigator payment queries and serve as primary contact for project teams
Manage end-to-end payment processes, including setup, modifications, and reconciliation within our payment systems
Drive proactive problem-solving with accountability for timely resolution and risk mitigation
Lead study startup meetings as the Investigator Payment representative, ensuring payment strategies are clearly documented
Oversee audits and inspections related to investigator payments
Analyze and present payment data and reports to internal and external stakeholders
Mentor and train team members on payment processes and best practices
Identify and implement process efficiencies and system improvements
Ensure compliance with contractual payment timelines and Parexel SOPs
Resolve escalated issues and payment discrepancies with accuracy and attention to detail
Collaborate cross-functionally with Project Leadership, Site Contracts, eClinical, and Clinical Operations teams
What We're Looking For...
Preferred Experience:
Background in a Clinical Research Organization preferred
Knowledge of clinical trial pricing and budgeting tools
Understanding of CRO operations and the investigator payment function's strategic importance
Experience with payment systems and financial reconciliation
Education:
Bachelor's degree or equivalent
Essential Skills:
Excellent written and verbal communication in English
Advanced proficiency in MS Excel (pivot tables, data analysis, complex formulas)
Strong proficiency in MS Outlook, Teams, PowerPoint, and Word
Analytical mindset with meticulous attention to detail
Ability to make sound decisions and advise colleagues in ambiguous situations
Root cause analysis and problem-solving capabilities
Professional customer-facing skills with patience and quality focus
Ability to juggle multiple priorities and manage complex workloads
Comfortable thriving in a decentralized, matrix environment
Team player with strong interpersonal skills
Why Join Us?
Work with a talented, international team in a flexible environment that supports both remote and office-based work. You'll gain deep expertise in clinical trial operations while making a tangible impact on research timelines and investigator relationships.