Customer Service Specialist, Patient Financial Services, Full-time

The Customer Service Specialist develops and implements initiatives to improve the patient experiences to achieve superior patient satisfaction outcomes. Analyzes, identifies and trends data in aggregate for performance improvement within the patient experience. Investigates, resolves, documents and reports patient, family and visitor concerns and compliments to hospital leadership and staff. Acts as a liaison for patients and families in effective problem solving of patient/family concerns and complaints. Educates and orients patients and families with regard to excellence in patient experience and expectations of inpatient rehab experience. Communicates patients’ complaints, problems and concerns to appropriate program team members.