Shift Leader - GYG Gregory Hills

We're looking for a dynamic and decisive Shift Leader to join our team at GYG Gregory Hills, Australia. In this role, you will oversee daily shift operations, lead a team of associates, and ensure that our organization maintains the highest standards of service and efficiency. As a Shift Leader, you will be responsible for motivating your team, managing resources effectively, and making critical decisions that impact our operational success. This is an excellent opportunity for a professional leader ready to take on greater responsibility and drive team performance.

• Supervise and lead shift team members, providing clear direction and support to ensure productivity and morale
• Schedule staff shifts and manage workforce allocation to meet operational demands
• Monitor and maintain compliance with company policies, safety standards, and operational procedures
• Address and resolve employee conflicts and performance issues in a professional and timely manner
• Conduct regular team briefings and communicate organizational updates and expectations
• Analyze shift performance metrics and identify opportunities for improvement
• Train and onboard new team members, ensuring they understand their roles and responsibilities
• Manage inventory, equipment, and resources during assigned shifts
• Respond to customer inquiries and concerns, escalating issues when necessary
• Prepare shift reports and documentation for management review
• Maintain a safe, clean, and organized work environment
• Demonstrate strong decision-making skills and take ownership of shift outcomes

• Minimum 2-3 years of supervisory or shift leadership experience
• Proven ability to motivate and manage diverse teams effectively
• Strong interpersonal and communication skills
• Excellent time management and organizational abilities
• Demonstrated decision-making and problem-solving capabilities
• Knowledge of operational procedures and safety compliance standards
• Proficiency in scheduling software and point-of-sale systems (preferred)
• High school diploma or equivalent
• Ability to work flexible shifts, including evenings, weekends, and holidays
• Professional demeanor with a customer-focused mindset
• Conflict resolution and mediation skills