JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Description: Soft Services Manager

Department: Facilities Management
Reports To: Facilities Director / General Manager
Employment Type: Full-Time

Position Summary

The Soft Services Manager is responsible for leading and coordinating all soft services operations within assigned facilities. This role oversees vendor partners across multiple service lines including housekeeping, janitorial, landscaping, pest control, waste management, catering, reception, and other non-technical facility services. The Soft Services Manager ensures service excellence, operational efficiency, compliance, and client satisfaction through strategic vendor management and team leadership.

Key Responsibilities

Vendor Management and Coordination

• Manage relationships with all soft services vendor partners and service providers
• Serve as primary point of contact for vendor communication, escalations, and performance issues
• Coordinate service delivery across multiple vendors to ensure seamless facility operations
• Monitor vendor compliance with service level agreements, contract terms, and performance standards
• Conduct regular vendor performance reviews and implement corrective actions when needed
• Negotiate contracts, rates, and service terms in collaboration with procurement teams
• Onboard new vendors and ensure proper training on site-specific requirements and procedures

Service Delivery Oversight

• Oversee daily operations of housekeeping, janitorial, landscaping, pest control, waste management, and other soft services
• Develop and implement service schedules, scopes of work, and quality standards
• Conduct regular site inspections to verify service quality and adherence to specifications
• Address service gaps, quality issues, or client concerns promptly and effectively
• Ensure consistent delivery of high-quality services across all locations

Client and Stakeholder Management

• Act as primary liaison between clients and soft services teams
• Understand client expectations and translate them into actionable service requirements
• Conduct regular client meetings to review performance, address concerns, and discuss improvements
• Respond to client requests, complaints, and feedback in a timely and professional manner
• Build strong relationships with building occupants, property managers, and facility stakeholders

Budget and Cost Management

• Manage soft services budget and control operational costs
• Review and approve vendor invoices for accuracy and compliance with contracted rates
• Identify cost-saving opportunities without compromising service quality
• Track expenses against budget and provide regular financial reporting
• Optimize resource allocation and service schedules to maximize efficiency

Compliance and Safety

• Ensure all soft services operations comply with health, safety, and environmental regulations
• Monitor vendor adherence to workplace safety protocols and industry standards
• Conduct safety audits and risk assessments for soft services activities
• Maintain required documentation, certifications, and permits for all service operations
• Implement and enforce company policies and standard operating procedures

Team Leadership and Development

• Lead, motivate, and develop in-house soft services staff and supervisors
• Provide guidance, coaching, and performance feedback to team members
• Conduct training programs to enhance staff skills and service delivery
• Foster a culture of accountability, excellence, and continuous improvement
• Coordinate staffing levels and schedules to meet operational demands

Performance Monitoring and Reporting

• Establish key performance indicators (KPIs) for all soft services functions
• Track, analyze, and report on service performance metrics and trends
• Prepare regular reports for senior management on operations, costs, and vendor performance
• Utilize data to identify improvement opportunities and implement corrective actions
• Maintain accurate records of service activities, incidents, and quality audits

Process Improvement and Innovation

• Identify opportunities to improve service quality, efficiency, and cost-effectiveness
• Implement best practices and innovative solutions in soft services management
• Stay current with industry trends, technologies, and sustainability initiatives
• Lead projects to enhance operational processes and client satisfaction
• Support sustainability goals through waste reduction, green cleaning practices, and environmental stewardship

Qualifications

Required:

• Bachelor's degree in Facilities Management, Business Administration, Hospitality Management, or related field; or equivalent combination of education and experience
• 5-7 years of experience in facilities management with focus on soft services operations
• 3+ years of vendor management and contract oversight experience
• Proven leadership and team management capabilities
• Strong understanding of housekeeping, janitorial, landscaping, waste management, and related services
• Excellent communication, negotiation, and interpersonal skills
• Proficiency in Microsoft Office Suite and facilities management software
• Budget management and financial analysis skills
• Strong problem-solving and decision-making abilities

Preferred:

• Professional certification such as FMP (Facility Management Professional), CFM (Certified Facility Manager), or IFMA credentials
• Experience managing multi-site or campus environments
• Knowledge of LEED, sustainability practices, and green cleaning standards
• Experience in corporate, commercial, or institutional facilities
• Bilingual capabilities

Key Competencies

• Vendor and contract management
• Leadership and team development
• Client relationship management
• Operational excellence
• Financial management and cost control
• Communication and stakeholder engagement
• Problem-solving and critical thinking
• Compliance and risk management
• Strategic planning and process improvement

Working Conditions

• Office-based with significant time spent conducting site inspections and vendor meetings
• Standard business hours with flexibility for occasional evening or weekend coverage
• Frequent walking and physical inspection of facilities
• May require travel between multiple sites or locations
• Availability for emergency response or escalations as needed

Location:

On-site –Batangas, PHL

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.