Assistant Manager

Process performance � Maintain and improve as per SLAs /KPIs over the month (Focused towards Voice/Blended processes) Employee Satisfaction people development and morale Maintain Attrition within target levels Improvement in quality and productivity Customer Satisfaction Compliance to policies Share updates with client/customer on a regular basis provide RCA and action plan anticipate customer issues and identify communicate proactively Reporting and MIS Flexible to work in rotating / flexible 24*7 shifts to cover extended hours of operational requirements Project Management Conduct interviews for new hire and assist in the hiring process