Court Services Analyst

Distinguishing Characteristics

This temporary position is distinguished from the Court Services Analyst classification by its exclusive focus on business process re-engineering for a defined, courtwide modernization initiative. While the Court Services Analyst performs a broad range of administrative and operational analysis, this role concentrates on structured workflow assessment, process mapping, system-utilization evaluation, and the development of strategic recommendations aimed at improving efficiency, consistency, and automation. The assignment is project-based, time-limited, and does not include responsibilities for routine case processing, ongoing program support, or continuing administrative duties.

Essential Duties

• Identifies concerns and issues affecting Court processes and procedures; collects data, conducts analytical studies and administrative, operational and policy research; provides analysis, options and recommendations for executive level decision-making; assists in implementing selected options and recommendations; and assesses effectiveness of new programs, policies and procedures.
• Conducts data collection and analysis and prepares ad hoc and periodic statistical and written reports required by the Court, the state and other governmental entities.
• Provides support for the Court’s case management system; develops program and procedure documentation, processes and operational use of computer systems, including the case management system.
• Assists with developing training materials and conducts formal training sessions; prepares and provides training and informational presentations for various Court stakeholders.
• Monitors changes in legislation and Court operations; analyzes impact to business processes.
• Assists with various administrative and operational projects and programs; ensures fiscal, administrative, and operational goals are effectively met and monitors compliance. 
• Defines and documents business functions and processes including identifying opportunities for business process re-engineering.
• Represents Court administration in meetings with judges, staff, and other entities as delegated; assists and participates in a variety of civic outreach activities and events. 
• Assists in the development of federal and state grant applications and grants; performs a variety of administrative duties for local commissions, agencies, or departments.  
• Maintains confidentiality in matters relative to budgetary and labor relations related tasks and projects. 
• Performs other duties as required.

Knowledge, Skills, and Abilities

Knowledge of:

• Research and evidence-based practices; preparing and presenting reports. 

• Principles and practices of record keeping.
• Methods and techniques of organizing work.
• Data collection and analytical techniques.  
• Microsoft Office and other software systems.  
• Project management; principles of public administration.  
• Basic mathematical, budgeting and auditing concepts.  
• Business English, including vocabulary, correct spelling.  
• Grammatical usage and punctuation.  
• Effective public speaking techniques.
• Basic legal terminology and procedures. 

Ability to:

• Interpret and explain laws, rules, regulations, and procedures.
• Gather, tabulate and analyze data and information.
• Organize, conduct, and present research studies. 
• Maintain and interpret statistical records.
• Audit and reconcile various Court data, systems, processes and procedures. 
• Communicate and present ideas effectively both orally and in writing. 
• Learn legal terminology and applicable rules, regulations and procedures.
• Be flexible, as assignments may include a variety of administrative and/or operational responsibilities.

• Work cooperatively, tactfully and courteously with the public, Court employees, judicial officers and others contacted in the course of work.
• Safeguard sensitive information and maintain confidentiality.
• Follow oral and written directions and instruction and accept direction and feedback. 
• Use good judgment. 
• Work in a fast-paced, sometimes stressful, environment; travel between Court facilities when required.

Minimum Qualifications

Education and Experience:

Any combination of experience and education or training that is likely to provide the required knowledge and abilities. A typical way to obtain the knowledge and skills outlined above would be:  

• Bachelor’s degree in Legal Studies, Public Administration, or a related subject.  
• Two (2) years of experience performing technical and/or administrative support; or minimum of one (1) year of experience performing administrative, management, personnel or fiscal analysis.  

Desirable Qualifications: 

• Knowledge of the principles and methods of statistics and quantitative research. 
• Experience working in a court environment. 

Additional Requirements: 

• Citizenship in the United States.  
• This class description lists the major duties and requirements of the job and is not all-inclusive. Not all duties are necessarily performed by each incumbent. Incumbents may be expected to perform job-related duties other than those contained in this document and maybe required to have specific job-related knowledge and skills.  
• Candidates are required to pass a fingerprint clearance by the Federal Bureau of Investigation (FBI) and Department of Justice (DOJ). Applicants must have a reputation for honesty and trustworthiness. Convictions, depending on the type, number and date, may be disqualifying.