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Job Description
Position Summary
The IT Supervisor is responsible for overseeing daily IT operations, supporting organizational technology needs, and supervising IT support staff. This role ensures the stability, security, and efficiency of systems, networks, hardware, and software while providing excellent technical support to employees. The IT Supervisor also assists with IT projects, system improvements, and maintaining technology standards across the organization.
Key Responsibilities
- Supervise and support the day-to-day activities of the IT team
- Provide technical assistance and troubleshooting for hardware, software, network, and system issues
- Monitor and maintain IT infrastructure, including computers, servers, printers, phones, and network equipment
- Ensure data security, backup procedures, and compliance with company IT policies
- Manage user accounts, permissions, and access controls
- Track and prioritize help desk tickets to ensure timely issue resolution
- Assist with onboarding and offboarding processes, including equipment setup and account management
- Maintain inventory of IT assets, software licenses, and equipment
- Collaborate with vendors and third-party service providers as needed
- Support and implement IT projects and process improvements
- Train and mentor IT staff and provide guidance on technical issues
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or related field preferred
- 3–5 years of IT support or systems administration experience
- Previous supervisory or team lead experience preferred
- Strong knowledge of computer systems, networking, Microsoft 365, Windows environments, and troubleshooting practices
- Familiarity with cybersecurity best practices and data protection standards
- Excellent problem-solving, communication, and organizational skills
- Ability to manage multiple priorities in a fast-paced environment
- Knowledge of ITIL and ticketing/help desk systems
Preferred Skills
- Experience with cloud platforms and virtual environments