Service Delivery Scheduler

We are currently seeking a Service Delivery Scheduler to join our Department of Corrections and Ministry of Justice team based in Wellington. Reporting to the Senior Site Facilities Manager, this role plays a key part in supporting the effective delivery of high-quality outcomes that underpin our essential services. The successful candidate will contribute to the coordination and continuous improvement of service delivery across this critical portfolio.

Te Kōwhiringa | The Opportunity 

Downer holds a long-term Asset Management and Facilities Management contract with the Department of Corrections and the Ministry of Justice that proactively manages and delivers to the national portfolio of facilities including 15 prisons, 98 courts and 141 community correctional sites. 

In this role, you will provide administrative services to support the contract by having great attention to detail. This role will suit a dynamic person who has a real interest in supporting the business and making things happen!

What You’ll Do 

This role offers a broad scope, with key responsibilities including:

• Oversee and coordinate the delivery of Planned Maintenance and Reactive Works, ensuring alignment with contractual KPIs.

• Manage relationships with Sub-Contractors, ensuring site work is completed to meet KPIs and schedules.

• Act as the primary point of contact for Sub-Contractors, ensuring compliance with safety and entry requirements.

• Communicate effectively with clients, suppliers, and internal teams to achieve desired outcomes.

• Drive continuous improvement in operational processes to enhance margins, client satisfaction, and company reputation.

This is a fantastic role that will suit someone who is outcome-focused, enjoys a challenge, and is able to take initiative whilst building great relationships with our team and client.

Nga pūkenga matua | Important Skills

• Experience coordinating maintenance, inspections, and work schedules in a fast-paced environment

• Ability to effectively liaise with site teams, managers, contractors, and customers

• Proven experience working with multiple internal and external stakeholders to deliver outcomes

• Skilled in monitoring schedules, managing KPIs, and handling extensions where required

• Ability to optimise labour utilisation through effective planning and prioritisation

• Identifies system issues and contributes to process improvements

• Ensures correct asset data, job triaging, and reporting accuracy

• Proficient in MS Office (especially Excel/Word) with experience in scheduling systems (e.g. MS Dynamics advantageous)

More than anything, you’ll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients.

Ko wai mātou | Our Organisation 

At Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving.

Ko te take ka parekareka e koe ki te mahi ki kōnei | Why you will enjoy working here

We’re proud of our high-performance culture and commitment to diversity, offering:

• Training and development to support and diversify your career. 

• With 30% of vacancies filled internally you’ll find real opportunities to advance your career.

• Perks@Downer: healthcare discounts, great savings on retail purchases, car purchases and much more.

• Employee Assistance Program: professional support for you and your family when you need it most.

You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas.

We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.

We’re committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals. Even if your experience doesn’t align perfectly with this role, we’d still like to hear from you. If it feels like the right fit, apply - potential counts, and so do you.

If you need support or adjustments through the recruitment process, just let us know, we’re here to help you put your best foot forward.

Me pēhea ki te tono | How to apply
Click "APPLY" and please include your CV and copies of relevant licenses/qualification. The reference number for this role is 733138.

We are committed to a safe working environment for everyone - all successful applicants will be required to undertake a pre-employment drug test, medical and a Ministry of Justice check prior to starting employment. If you need support with this requirement, please talk to our team.