WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Key Responsibilities

Strategic Leadership:

• Develop and execute strategic plans to optimize remittance operations aligned with organizational objectives.
• Lead and mentor a team of remittance specialists to achieve operational excellence and career growth.
• Align payment processing and risk management strategies with overall organizational goals.
• Drive initiatives to enhance remittance processing efficiency, accuracy, and customer satisfaction.

Oversight & Governance:

• Provide leadership and oversight for multiple branches involved in payment processing.
• Oversee daily remittance operations to ensure timely and accurate processing of transactions.
• Ensure adherence to internal policies, procedures, and industry best practices in remittance processing.
• Ensure robust risk management and regulatory compliance across all payment activities.

Stakeholder Management & Collaboration:

• Build strategic partnerships with external stakeholders, including regulators and payment networks
• Collaborate with cross-functional teams to resolve complex remittance issues and improve service delivery.
• Communicate effectively with senior management on operational status, challenges, and opportunities.

SLA & Performance Management:

• Define, monitor, and report on Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for remittance processing.
• Analyze team performance data to identify gaps and implement corrective actions.
• Conduct regular performance reviews and provide constructive feedback to team members.

 Customer Service & Issue Resolution:

• Oversee the resolution of customer inquiries and remittance-related issues in a timely and professional manner.
• Lead resolution of escalated issues impacting key clients or business units
• Train and support team members in effective communication and issue resolution techniques.

System & Technology Strategy:

• Lead initiatives for automation and digital transformation to enhance remittance workflows.
• Partner with IT and transformation teams to optimize remittance systems and tools.

Process Improvement & Innovation:

• Identify opportunities for process re-engineering to reduce errors, costs, and turnaround times.
• Champion continuous improvement methodologies such as Lean or Six Sigma within the team.
• Encourage innovation and adoption of best practices in remittance processing.

Reporting & Risk Analysis:

• Prepare comprehensive reports on remittance volumes, trends, exceptions, and risk exposures.
• Conduct root cause analysis of discrepancies and implement preventive measures.
• Monitor regulatory changes impacting remittance operations and update risk frameworks accordingly.

Audit & Regulatory Compliance:

• Ensure compliance with all regulatory requirements and internal audit standards at the highest level.
• Oversee the implementation of audit recommendations and maintain audit readiness.
• Provide leadership in training and development programs to embed compliance culture.

• Oversee contingency planning and business continuity strategies related to payment systems.

Qualifications

• Bachelor’s degree in Banking & Finance, Business Administration, Accounting, or a related field or relevant advanced degree preferred.
• Minimum 5-7 years of experience in remittance operations, payments processing, or operational team, with at least 2 years in a leadership role.
• Strong knowledge of domestic and international remittance processes, payment systems, and regulatory environment.
• Proven experience managing teams and driving operational excellence.
• Excellent analytical, problem-solving, and decision-making skills.
• Exceptional communication and stakeholder management abilities.
• Strong understanding of risk management, compliance, and audit processes.

Ability to work under pressure and manage multiple priorities effectively.

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.