Waste Outreach Coordinator

The mission of the Waste Education and Outreach team is to inform, engage, and empower Edmontonians to fully participate in their City’s waste system. This position supports the planning, delivery and evaluation of community outreach for priority projects under the City of Edmonton’s 25-Year Waste Strategy. Reporting to the Program Lead, Waste Outreach, this role will be responsible for the planning, delivery and evaluation of door-to-door outreach programs. 

While the Program Lead is responsible for managing the overall strategy of outreach programs, this position oversees and coordinates the program’s day-to-day program activities, leading a team of Waste Outreach Educators, including recruitment, training, proactive team culture development, and performance mentorship. The Coordinator also models excellent customer care when engaging residents in conversation during doorstep visits or outreach events and collaborates closely with internal partners, residents, and property managers. Finally, the program relies on our Coordinators to guide the gathering and sharing of critical program data to inform strategic decisions made by the Waste Services branch. 

What will you do?

As one of three Coordinators, this role currently oversees outreach program delivery to support the apartment and condo transition to food scraps and recycling collection. 

• Plan, deliver and evaluate outreach programs to support Waste Service's strategic goals

• Lead a team of Waste Outreach Educators, including recruitment, training, scheduling, proactive team culture development and performance mentorship

• Model excellent customer care when engaging residents in conversation during doorstep visits or outreach events

• Communicate effectively with individual residents, property managers and internal partners

• Support the design of program evaluation approaches and conduct regular program evaluation using data collected from ArcGIS, other data collection tools, photographs, and quantitative/qualitative data

• Respond to the escalation of challenging customer interactions experienced by Outreach Educators

• Provide technical information and training for Waste Outreach Educators and the larger team on challenging interactions with the public

• Degree in Education, Business (Management), Recreation/Leisure, Political Sciences, or a related discipline, with some training in program development

• Minimum two (2) years related experience in curriculum development, program evaluation or related specialization such as experience planning and leading dynamic Waste Outreach programs

Assets:

• Supervisory experience leading a team of ten (10) or more, including training in related leadership courses

• Knowledge of the City of Edmonton’s waste services and programs

• Experience using GIS apps for data collection and evaluation

• Experience in an operational environment
   

Skills Required for Success:

• Knowledge of the effective delivery of educational programs, including effective education approaches and behaviour change tactics 

• Ability to work independently with limited supervision, as well as solve problems and know when to escalate

• Knowledge of how to conduct a conversation with members of the public outside of a script in a de-escalation manner while still focussing on waste behaviour change

• Ability to provide strong leadership to groups of staff, including communicating priorities, mentoring, guiding and coaching

• Ability to build and maintain effective relationships that reflect a respectful and inclusive style

• Strong skills in program planning, implementation and evaluation

• Excellent facilitation, verbal and written communication skills, particularly in the development of public education materials

• Experience in customer service and engagement

• Experience in report writing

• Strong technical acumen with comprehensive data analysis skills

• Strong analytical and creative problem-solving skills

• Well developed planning, time management, and priority setting skills, with the ability to multitask and meet deadlines

• Exhibits strong skills in collaboration, teamwork and fostering a positive work environment

• Excellent time management skills, including the ability to plan and coordinate work assignments

• Proficiency in Google Workspace (Sheets, Docs, Slides, Forms, Drive) and the ability to learn and adapt to evolving technology

• Alignment to our Cultural Commitments and Leadership Competencies

• Embracing a culture of equity, diversity, reconciliation and inclusion
   

Conditions of Employment:

• Valid Alberta Class 5 driver's licence (or provincial equivalent). Obtaining and maintaining a City Driver's permit is a requirement of this position

• Hire is dependent on a Criminal Record Check (CRC) security clearance that is satisfactory to the City of Edmonton. There may be costs associated with this requirement

• Applicants may be tested

Work Environment: 

• Applicants must have access to reliable transportation to commute to and from the workplace with an expectation to work from the office a minimum 4 and and up to 5 days a week

• Physical ability and manual dexterity to safely perform the tasks of the role, which may include bending, lifting up to 25 lbs, and door-to-door canvassing outside including multiple flights of stairs for extended periods of time in various weather and environmental conditions

• Note: This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52

• The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance
   

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [email protected]. Learn more about our benefits (https://bit.ly/COEbenefits).

Up to 3 Temporary Full-time positions for up to 6 months, 11 months and 18 months in duration as per article 18.02 of the CSU 52 collective agreement

Hours of Work: 33.75 hours per week, Monday to Friday, shift times will include: 

• Regular evening shifts each week: 1-2 days per week (12:30 - 8:30 pm)

• On-call, after hour duties following a regular work day (1-2 times/week)

• Occasional weekend shifts
   

Hours of Work: 33.75 Hours 

Salary: $41.437 - $52.085 (Hourly); $73,001.630 - $91,760.750 (Annually)

Recruitment Consultant: SL/RF

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation

 

 

 

 

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