Service Desk Support Representative

The Service Desk Support Representative, with guidance, assists the Support Desk Supervisor in ensuring all Facilities, IT, Third Party Vendors, and customer service requests are triaged, dispatched, and acted upon within the service level agreement standards. The ideal team member can handle multiple service requests simultaneously and prioritize to provide the fastest resolution to the end customer. Problem-solving skills as well as customer service skills are required to ensure a quick response time.