Business Operations Manager – Urgent Care – Work at Home - South Carolina Greenville Market
Job Description
Mercy Health
Who we are
We believe your best is yet to come. At Mercy Health, we celebrate the human side of health care, uniting individuals from all walks of life in giving good help to those in need. We'll ask a lot of you, but we'll give a lot back, as well. Whether you’re called to bedside care, patient support, community service or operations and administration, there’s a place for you here. Because if there's one thing we know for certain, it's that good works start with great people. We’ll support and empower you to bring your best – in service of our patients and our Mission.
Business Operations Manager – Work at Home - South Carolina Greenville Market
Primary Function/General Purpose of Position
This role supports operational excellence across Urgent Care and Employer Services by serving as a strategic partner to operational leadership in assigned geography. This position focuses on operational analysis, performance improvement, workflow optimization, and consistent execution of system initiatives. The Manager drives improvements in profitability, patient experience, and employer satisfaction across multiple locations.
Essential Job Functions
Conduct operational site visits, assessments, and audits across urgent care and employer services locations.
Monitor and report on performance metrics including staffing, financials, patient flow, and service delivery.
Analyze key performance indicators (KPIs) to identify trends, gaps, and improvement opportunities.
Partner with site leaders to implement best practices, standardized workflows, and operational improvements.
Facilitate regular consultation with site leadership on performance, financial management, and patient experience.
Review profit and loss statements and support development of action plans to improve performance.
Provide coaching, training, and operational guidance to clinic managers and staff.
Support new site openings and facility enhancements, including operational planning and readiness.
Ensure implementation of system initiatives, programs, policies, and technology updates.
Build and maintain strong relationships with internal stakeholders, clinic teams, and employer clients.
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Licensing/Certification
None
Education
Bachelor’s Degree in Business Administration, Healthcare Management, or related field (required)
Master's Degree in Business Administration, Healthcare Administration, or related field (preferred)
Work Experience
3 years of experience in healthcare operations, business operations, or multi-site support (required)
Experience in urgent care, medical office operations, or occupational health services (preferred)
Training
Training in operational analytics tools, reporting systems, or healthcare performance improvement methodologies (preferred)
As a Bon Secours associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
What we offer
- Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
- Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
- Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
- Tuition assistance, professional development and continuing education support
Benefits may vary based on the market and employment status.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]