Job Description
iServ Team Lead (licensed franchisee of Sonny’s BBQ) – Jacksonville, FL
Position Type: Full-time, hourly, on-site
Pay Rate: $15-$18 per hour
At iServ, we believe great businesses are built by people who care deeply—about their team, their guests, and their purpose. If you’re passionate about growing in restaurant leadership, enjoys the hands-on management style, and leads with integrity while serving others in a fast-paced, people-first environment, this could be the place for you.
Who We Are
The iServ Group, is a multi-brand hospitality company based in Ocala, FL. Our mission is simple but meaningful: to honor God and honor people. We live this out daily as we grow our brands—Sonny’s BBQ and Giovanni’s Pizzeria & Kitchen—while striving to be a top employer and trusted community partner.
The Opportunity
We’re looking for a Sonny’s BBQ Restaurant Team Lead who brings both leadership and heart to the table. In this role, you’ll guide your team through each shift, ensuring exceptional guest experiences while building a culture where team members feel supported, valued, and inspired to grow.
This is more than a shift leadership role—it’s an opportunity to make a meaningful impact on people every day.
What You’ll Do
- Perform opening/closing responsibilities for the store and assist the Management Team in overseeing store operations
- Lead shifts with energy, clarity, and a commitment to excellence in both service and operations
- Create a fun, engaging, and welcoming environment for guests and team members alike
- Model and reinforce iServ’s mission, values, and culture in every interaction
- Promotes a culture that inspires improvement; continually develops and mentors team members under his/her direction and is directly responsible for their success
- Support onboarding and training of new team members
- Ensure food safety, cleanliness, and operational standards are consistently met
- Communicate effectively with management on team performance and opportunities
- Jump in where needed—whether assisting guests, running POS, or supporting the kitchen
What We’re Looking For
- Minimum 1 year prior full-serve restaurant leadership experience in a high-volume restaurant
- General understanding of all full-serve restaurant operations (front and back of house) as well as financial management
- Passion for hospitality and creating memorable guest experiences
- A natural leader who puts people first
- Someone who thrives in a team environment and leads by example
- Strong communicator with a positive, solutions-focused mindset
- Ability to stay organized and energized in a fast-paced setting
- Minimum 21 years of age with a valid driver’s license. Must be able to pass driver insurability check and have reliable transportation
- Ability to maintain a flexible schedule and cover shifts on busy days/special events
- Must be able to submit and pass a background check & drug test
What You’ll Receive
- 40 hrs. PTO
- Work/life balance that supports your well-being
- 401(k) with employer match
- Health, dental, and vision insurance with company contribution
- Company-paid life insurance
- Team member food discounts
- Ongoing development and growth opportunities
- Multiple levels of Care for you as a whole person (Team Chaplains, iServ Cares)
- Opportunities to give back through community service
Why iServ?
At iServ, we don’t just run restaurants—we build people. We believe work should be meaningful, growth should be intentional, and leadership should be rooted in service. If you’re looking for a place where your work matters and your values align, we’d love to meet you.
Apply today and be part of something bigger.
For more information log on to www.iServTeam.com
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