Job Description
As the Resident Onboarding Specialist, you will play a crucial role at GHP. You will serve as the first point of contact for all future residents after the signed lease agreement. As a successful Resident Onboarding Specialist, you will demonstrate a professional and friendly personality, with an uncompromising desire to deliver an exceptional move-in experience.
REPORTS TO: Client Operations Manager
HOW YOU WILL CONTRIBUTE:
CUSTOMER SERVICE
Move-In Process:
- Review detailed unit status reports daily to confirm the status of units.
- Work with the Leasing Administration team to ensure all completed files are ready for the move-in process and ready to schedule.
- Inspect move-in ready apartments and confirm condition, placing resident move-in gifts at that time, if available.
- Contact future resident(s) to confirm move-in and schedule the move-in process.
- On the move-in day, collect move-in funds, renters’ insurance and perform a move-in inspection.
- Obtain necessary copies of documents, keys, parking tags, and key fobs for scheduled move-in. Move-In packets should be ready and prepared before the resident’s move-in date.
- On move-in day, travel to meet the resident(s) at the assigned property to perform the move-in process.
- Identify long-standing vacant units and set up mini models weekly.
- Encourage residents to share their move-in experience through various review platforms and move-in surveys.
Operations:
- Contributes to the cleanliness and maintenance of each unit by walking, inspecting, and reporting to the Service Team any areas that need to be spiffed.
- Maintain thorough knowledge of specifications and community policies.
- Communicate closely with the Resident Services team and provide the resident with a warm department handoff.
- Additional job duties and responsibilities as assigned.
YOU HAVE:
- Desire to deliver an exceptional resident and colleague experience in a fast-paced, high-energy environment
- Personable, positive, team-oriented mindset
- Ability to multitask, work independently, and manage assigned requests and priorities
- High school diploma or equivalent experience
- General computer skills required
- Must pass background and drug test screening.
- Must have a valid California driver’s license & car insurance
- Must have a personal vehicle for business use
Physical Requirements:
- Frequently move/traverse, ascend/descend stairs in/around apartment homes and community.
- Constantly positions self to bend, stoop, reach, and lift.
- Occasionally lift/move/carry up to 25 lbs. with/without assistance.
- Frequently lift/move/carry 10 lbs.
- Constantly communicate, converse, and exchange information with coworkers, vendors, residents, and visitors
- Ability to remain in a stationary position for extended periods of time.
- Ability to observe details at close range (within a few feet of the observer).
- Constantly operates the computer, 10-key, and other office productivity machinery.
- Constantly works in low to moderate noise levels.
- Constantly works in outdoor weather conditions.
- This position requires regular travel between client sites
- Regular and physical attendance is required.
Cognitive Or Mental Requirements:
- Reading
- Writing
- Ability to communicate clearly;
- Ability to deal with complex issues; and
- Attention to detail.
Eligibility Requirements:
- Must have unrestricted work authorization to work in the United States; and
- Must be willing to submit to a background investigation.
The duties and responsibilities described are not a comprehensive list and additional tasks will be assigned.
Salary Range: $22.00-$23.00 per hour, DOE.
Eligible for: Commissions, Overtime, Wardrobe Allowance
Benefits: Fully paid medical insurance available to employees along with dental, vision. Other benefits include: flexible spending account, Life/AD&D, Employee Assistance Program, TicketsAtWork. There is also free onsite parking.