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Service Centre Manager
Dhaka, Dhaka bibhag, Bangladesh; Dhaka, Dhaka bibhag, BangladeshPosted Today
Job Description
| Role Purpose • Manage the Operations Centre by implementing strategies to ensure improvement in both service and transit time performance whilst managing costs |
| • Allocate appropriate resources in Service Centers, and ensure all ground operations personnel are equipped with sufficient equipment and adequate |
| training to process shipments, including pick up, sorting, ULD handling and delivery, while maintaining service quality and managing costs. |
Accountabilities
| • Manage the measurement, monitoring and actions for improving service performance |
| • Ensure that DHL meets/improves upon its regulatory and environmental obligations while actively leading |
| initiatives to remove trade impediments |
| • Ensure proper maintenance of the facility, equipment and infrastructure in accordance with global / regional |
| guidelines and company image |
| • Ensure Operations team remain within cost targets and seek means by which to manage costs whilst |
| maintaining/improving service and productivity levels |
| • Oversee Security practices to ensure policies and business needs are met |
| • Roll out projects to address global / regional and network imperatives and programmes |
| • Implement the Operations component of Annual Operating plans in tandem with the global / regional strategies |
| • Ensure operational practices and procedures are compliant with global / regional and network operation policies |
| • Work with the Sales / Commercial / Services Team to propose value added services and solutions to existing |
| and new potential customers |
| • Monitor operating plans in various distribution centers and allocate resources as necessary |
People Management
| • Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness |
| • Identify training needs and career development opportunities to drive a high performance team |
| • Develop KPIs with team members and monitor individual performance Education and Experience • Minimum Bachelor's Degree • 8 years relevant experience |