Ortho Treatment Coordinator

Our Madison clinic is looking for a friendly, organized, and motivated Orthodontic Treatment Coordinator to join our growing dental team. This position plays a key role in creating an exceptional patient experience while helping patients understand and move forward with their orthodontic treatment plans. If you are passionate about patient care and enjoy helping patients feel confident about their smile journey, we would love to hear from you. 

About the Company

Familia Dental was established in 2008 and has grown rapidly because of our quality dentistry and our caring, compassionate approach to all people. Our practice exemplifies the core values of quality, honesty, and care in everything that we do. Our company strives in community outreach and internal growth. Join our family to be a part of giving back to your community and making a difference every day. Familia Dental is a big believer in internal growth, making it a great company to turn a job into a career.

Job Purpose

The Orthodontic Treatment Coordinator is responsible for guiding patients through the orthodontic treatment process by providing exceptional customer service, presenting treatment and financial options, coordinating care, and helping ensure a positive and seamless patient experience from consultation through treatment acceptance. 

Responsibilities

• Engage in interdisciplinary communication with the referring doctor(s).
• Discuss treatment results with the patient. Deliver any necessary clinical documentation, which may include clinical notes, radiographs, patient communication, and next steps.
• Meets with orthodontic patients to discuss treatment plans, insurance benefits, financing options and scheduling.
• Addresses the patient’s experience, feedback and objections to encourage patient’s acceptance of necessary oral health care.
• Coordinates future patient scheduling.
• Explains financing options and payment plans to patients.
• Works closely with the doctors assigned to the office to coordinate patient care and to address employee training needs.
• Understand and explain insurance benefits and financial options in non-clinical terms.
• Maintain a neat and organized workspace. 
• Protect confidentiality of patient information.
• Hears and resolves complaints/concerns from patients and employees.
• Investigates and closes all related Non-Conformance Reports (NCRs)
• Support office goals related to case acceptance and patient satisfaction 
• Provide excellent customer service both in person and over the phone

Qualifications/Skill Sets

• Excellent customer service and relationship-building skills 
• Warm, professional, and patient-focused demeanor that helps patients feel comfortable and supported 
• Treatment coordinating or customer service experience strongly preferred
• Strong communication skills with the ability to explain treatment plans, financial arrangements, and insurance information clearly and confidently 
• Ability to read, write, speak and understand information and effectively and present information one-on-one with patients.
• Ability to apply common sense understanding to carry out details written or verbally instructed.
• Basic computer knowledge and experience with dental management software experience. Denticon experience is preferred.
• Working knowledge of dental insurance and Medicaid requirements. Ability to work in fast paced, patient-focused environment.
• Ability to multitask while maintaining attention to detail and accuracy 
• Team-oriented mindset with the ability to collaborate effectively with doctors, assistants, and front office staff 
• Ability to maintain professionalism and positivity during busy or stressful situations 

Benefits offered:

• Health, Dental and Vision Insurance
• 401(k) Retirement Plan
• Paid Holidays & Time Off
• Access to Financial Advisors
• Basic Life & AD&D Insurance
• Voluntary Life Insurance
• Voluntary Short-Term & Long-Term Disability
• On demand Pay > Receive a portion of your check before payday!

Availability / Schedule:

Working hours between: M-F, 7:30 AM - 6:00 PM and Sat, 7:30 AM - 4:00 PM

• Full time employment:
• 4+ days a week, 30-40 hours per week
• available to work Saturdays, when needed
• Full Shifts (8-10 hours)