Job Description
IT Support Engineer — Part-Time MENA
About Brain Co.
Brain Co. is an applied AI startup co-founded by Jared Kushner and Elad Gil, backed by leading Silicon Valley builders including Patrick Collison and Andrej Karpathy. We build AI applications for governments, healthcare systems, and critical industries.
Automated construction permitting for a sovereign government → 80% faster, unlocking $375M+ in value
Optimized supply chains for a global energy company → 30% lower cost, preventing $100M+ in losses
Streamlined hospital patient care → 40% better outcomes, 80% less admin work
$55M Series A · 70+ person team from Tesla, Google DeepMind, NVIDIA, and Databricks
The Role
As our part-time IT Support Engineer, you’ll be the frontline of our IT operations — keeping a fast-growing team unblocked while supporting the corporate security programs that keep Brain Co. safe. You’ll own help desk, onboarding, offboarding, and access requests, working closely with the Security & IT team. There’s room to grow into a full-time role as the team scales.
What You’ll Work On
Help Desk & Employee Support
First-line IT support for a 70+ person team — hardware, software, and account issues
On-site and remote support across macOS and Windows
Maintain runbooks and self-service resources to reduce repeat requests
Onboarding
Own Day 1 setup end-to-end: accounts, devices, and Okta provisioning
Execute provisioning workflows and fulfill access requests per our access entitlement model
Coordinate with HR and hiring managers on start dates and equipment needs
Offboarding
Run offboarding on last days: disable accounts, revoke access, recover equipment
Keep offboarding logs accurate and audit-ready for SOC 2
Access Requests
Own the access request queue and fulfill approved requests within our 2-hour SLA
Route Tier 2/3 requests to the right approvers and track to resolution
AV, Network & MENA Offices
Support conference room AV across office locations — setup, troubleshooting, and keeping meetings running
Help maintain office network infrastructure and troubleshoot connectivity issues
Serve as the IT point-of-contact for our MENA offices — remote support, new hire setup, and hardware logistics
You Might Be a Great Fit If You…
Have 2+ years of IT support or helpdesk experience, ideally at a startup
Are comfortable in Okta — provisioning, groups, and SSO troubleshooting
Have run onboarding and offboarding workflows and understand the security stakes
Are organized and dependable — you juggle open requests without dropping the ball
Communicate clearly with non-technical employees
Work independently and surface issues proactively
Bonus points for:
Google Workspace administration
MDM experience (Jamf, Kandji)
SOC 2 access control or IT audit exposure
Basic scripting (Python, Bash)
Why Join Us
Real ownership from day one — you’ll run IT operations, not just execute tickets
Work at a company deploying AI to governments, hospitals, and critical industries
Flexible part-time hours (~20 hrs/week) with potential to grow into a full-time role
Competitive hourly compensation