Clinical Informatics Technician

Position Summary: The Clinical Informatics department is the central point of contact for all clinical application related incidents and service requests. The role of the Clinical Informatics Helpdesk Technician is to provide support for patient portal calls and incoming tickets through service now. The Clinical Informatics Helpdesk Technician is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. Clinical Informatics staff work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, phone, in person and self-service.