Job Description
Who We Are:
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.
JOB MISSION:
The Training & Enablement Specialist plays a hands‑on role in helping build and deliver role‑based learning experiences that support associate success across North America. This role focuses on executing training through learning journeys, virtual and in‑person facilitation, and digital enablement—while partnering with teams to translate role‑specific workflows into skills‑based training that reinforces how associates do their jobs every day.
Working closely with Enablement leadership, Program Managers, and business subject matter experts, you will help deliver and sustain practical, timely learning that aligns to how teams operate. You will support associates in the flow of work through live training, digital learning assets, and in‑app guidance, while continuously refining learning journeys as roles, tools, and business needs evolve.
MAJOR ACCOUNTABILITIES:
Help build, deliver, and sustain role‑based learning journeys for teams across North America by reinforcing the skills, systems, and workflows required for success in each role.
Deliver live, virtual, and in‑person training that reinforces real‑world workflows, tools, and expectations, supporting both onboarding and ongoing development.
Translate role‑specific workflows and system processes into skills‑based training that aligns to how associates do their jobs every day.
Partner closely with Enablement leadership, Program Managers, and business SMEs to support learning needs tied to systems, processes, and business rhythms.
Create, maintain, and improve digital learning assets, including in‑app guides, walkthroughs, job aids, and quick reference materials, to support learning in the flow of work.
Support system updates, launches, and business changes with timely training and enablement execution.
Update and maintain existing training content to ensure accuracy, relevance, and alignment with current workflows.
Deliver scenario‑based learning experiences that drive confidence, consistency, and adoption.
Follow established training templates, standards, and review processes to ensure quality and consistency across enablement materials.
Execute classroom and virtual training sessions as assigned.
REQUIREMENTS FOR SUCCESS:
2–4 years of experience in training, enablement, learning, or a related role.
Experience facilitating live or virtual training sessions.
Demonstrated ability to create clear, practical learning content (e.g., learning journeys, job aids, digital or in‑app support).
Comfort learning and supporting enterprise tools and systems (e.g., CRM, ERP, operational platforms).
Experience with learning tools and platforms such as LMS, Articulate, WalkMe, Degreed, or similar.
Strong communication skills with attention to detail.
Organized, reliable, and able to manage multiple tasks in a fast‑moving environment.
Curiosity and willingness to learn new tools and build technical skills.
Experience in retail, wholesale, or B2B environments preferred.
Regular Associate Benefits
Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks – opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs – that encourage our associates to grow personally as they develop professionally. You’ll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword – it’s part of our culture.
Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.
Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.
Flexible Work Schedule
For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our North American hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while maintaining flexibility for associates. New Balance Associates currently work in office three days per week (Tuesday, Wednesday, and Thursday). Our offices are fully open, and amenities are available across our North American office locations. To continue our focus on hybrid work we have introduced “Work from Anywhere” (WFA) for four weeks per calendar year. This model will help us enhance our culture while continuing to maintain elements of flexibility.
Equal Opportunity Employer
New Balance provides equal opportunities for all current and prospective associates to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran, or any other protected status.