Job Description
Thompson & Johnson Equipment is a growing third-generation family-owned company-seeking a full time Field Technical Trainer.
We are the authorized dealer in the industry for the #1 and #2 forklift lines: Toyota and Crown.
M-F 8am-4:30pm
Annual Salary: $76,000-$83,000 DOE
Job Summary:
Responsible for designing, delivering, and managing comprehensive training programs for employees on the repair, installation, maintenance, programming, troubleshooting, and diagnostics of machinery and equipment.
Ensures all training, aligns with company standards OEM Standards and OSHA regulatory requirements.
Key Responsibilities Include:
* Conducting hands-on, in-field training sessions with technicians and small groups
* Leading monthly classroom-based training (Syracuse branch) to reinforce foundational knowledge and best practices
* Providing mentorship, leadership, and technical guidance to service technicians and other personnel
* Ensuring consistent application of proper methods, processes, and tooling across the service operations
This position plays a critical role in elevating technical expertise, promoting safety compliance, and supporting operational excellence throughout the company.
Qualifications Needed:
High school diploma or equivalent and 3-5 years of forklift technician experience and/or training is required
Knowledge, Skills & Abilities:
* Expert-level knowledge of forklift systems (mechanical, electrical, hydraulic)
* Diagnostic tools, software, and service documentation
* Schematics, service manuals, and technical bulletins
* Familiar with multiple forklift brands/models
* Understanding of safety standards and compliance requirements
* Obtain Toyota Certified Trainer (TCT) and learn Crown LMS system and complete Clark Training program
* OEM Portal Experts-teach and guide navigation
* Communication, coaching and mentoring, teamwork, empathy and encouragement
Benefits Include:
Low Cost Medical/Dental, FREE Vision, with Health Savings Account
Life/Accident/Cancer Insurances
$100 Annual Boot allowance
$600 Annual Well-Being allowance
$200 Annual Gym membership allowance
Company parties/picnics
401K with 50% company match
Paid Vacation/Sick/Holidays
Prerequisites:
Profile assessment, physical (including eye, hearing and lead tests) and illegal drug substance testing
Thompson & Johnson is an Equal Opportunity/Affirmative Action Employer, (M/F/D/V)
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.