Job Description
Overview
LMI is seeking a skilled and detail-oriented driven and multidisciplinary UX Designer & Business Analyst to join our high-performing team supporting a government healthcare client. This dual-role position marries the principles of user experience (UX) design and business analytics to enhance the usability, adoption, and effectiveness of innovative digital platforms. This position may be remote.
LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.
Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.
Responsibilities
- Lead or support UX and service design projects, including analyzing and mapping user journeys, service processes, and ecosystem models to identify key gaps and opportunities for improvement.
- Support research activities such as stakeholder interviews, surveys, workshops, and usability testing to gather qualitative and quantitative insights.
- Synthesize research findings into actionable insights, personas, journey maps, and service blueprints to drive informed decision-making.
- Leverage business analysis techniques to gather, document, and refine requirements through discussions with stakeholders, SMEs, and product teams.
- Develop decision logs, business cases, and clear, concise documentation for stakeholders, including meeting outcomes, action items, and system/process recommendations.
- Facilitate workshops, design thinking sessions, and stakeholder meetings to build alignment across diverse technical and non-technical audiences.
- Develop prototypes, workflows, and user designs to test new processes or tools, iteratively improving based on user feedback.
- Partner with product, engineering, and implementation teams to ensure human-centered design principles and business processes are integrated into scalable solutions.
- Contribute to operational readiness planning and measure the success of new workflows, adoption strategies, and user engagement outcomes with data and metrics.
- Assist with change management activities, including resistance mitigation and stakeholder buy-in strategies.
- Integrate emerging AI tools and methodologies to improve decision-making, streamline workflows, and enhance user-centered designs.
Qualifications
- Bachelor’s degree in Design, Human-Centered Design, Public Policy, Business, Information Systems, or a related field—or equivalent experience.
- 2+ years of professional experience as a UX Designer, Service Designer, Business Analyst, or equivalent multidisciplinary role.
- Demonstrated ability to create UX and service design artifacts, including journey maps, service blueprints, user flows, personas, and prototypes for complex systems or services.
- Excellent research skills, with experience gathering and synthesizing qualitative and quantitative data into meaningful insights and recommendations.
- Ability to create and deliver effective stakeholder materials, including onboarding resources, training documentation, and presentations.
- Strong workshop facilitation and stakeholder engagement skills, with a track record of aligning diverse perspectives.
- Analytical mindset with demonstrated experience in process improvements, impact evaluation, and requirements management.
- Advanced proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Outlook).
- Strong communication skills, including storytelling and the ability to convey complex ideas to both technical and non-technical audiences.
- Eagerness to work in ambiguous, fast-paced environments with agility and adaptability.
Desired Qualifications:
- Familiarity with digital transformation, platform adoption, and large-scale healthcare or government implementations.
- Experience with change management methodologies (e.g., Prosci, ADKAR) or relevant approaches for leading behavior change.
- Proficiency using collaboration and design tools such as Figma, Miro, JIRA, or Confluence.
- Experience analyzing data and usage metrics through tools such as Excel, Tableau, or Power BI to measure success and inform improvements.
- Knowledge of federal healthcare programs or public sector environments (CMS, HHS, VA, etc.).
- Exposure to accessibility and inclusive design standards (e.g., WCAG).
- Experience applying Human-Centered Design (HCD), Agile practices, or service design frameworks in stakeholder engagement and digital solution delivery.
- Master’s degree in a relevant field and experience leveraging GenAI technologies to improve workflows and decision-making.
Target salary range: $120,000-$140,000
Disclaimer: The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.
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