Job Description
External Job Description
The Role
Inside Sales Specialist supports Jeld Wen’s commitment to providing world-class service ensuring customer orders and quotes are handled in an efficient, timely, and professional manner. The Inside Sales Specialist is expected to consistently demonstrate a high level of accuracy and report/escalate issues that may impede order fulfillment. This is a fully remote position that can be worked anywhere in the U.S.; however, candidates must be agreeable and available to working hours of 8 - 4 p.m. CST. This position role offers base pay + commission.
Principle Duties and Responsibilities
- Maintain a thorough understanding of the JELD-WEN customer(s) and their needs.
- Professionally resolve and/or manage customer situations with a goal of first contact resolution.
- Identify and determine the best solution by problem-solving, and perform research by interfacing with manufacturing, operations, product management, logistics, and sales to provide the highest level of service.
- Process Orders, Quotes and provide any revisions as needed per departmental guidelines.
- Address customer questions or issues that come into the sales team by providing courteous and prompt responses.
- Audit Orders/Quotes as needed.
- Escalate non-routine issues and report to department leadership any areas that do not meet service expectations.
- Update management on customer developments/issues.
- Communicate and coordinate with peers, internal partners and management as necessary.
- Use appropriate data systems to follow up with contacts.
- Interface with the proper team to bring resolution to customer issues (Operations, Sales, or Marketing).
- Support the sales team by developing and maintaining positive customer relations which can affect product revenue(s).
- Continuously grow knowledge through JW-supported tools to further understanding of JW products, operations, websites, and literature to add value to and assist customers.
- Communicate product details and specifications.
- Resolve/Escalate Catalog Issues or pricing issues.
- Assist department leadership with departmental process improvements.
- Other duties as assigned
Minimum Qualifications:
- 2 years’ Customer Service experience in a professional business environment
- Intermediate to expert level skills in Microsoft Office applications
- Passionate about providing exceptional customer experience.
- Ability to quickly learn new software, systems, or processes.
- Strong communication skills (verbal and written)
- Outstanding interpersonal, written and communication skills; as this position will act as primary customer contact and maintain ongoing customer relationships for repeat orders.
- Must be self-motivated, confident, positive and professional when dealing with both internal and external customers.
- Must be laser focused on customer satisfaction.
- Must have a strong work ethic with a positive can-do attitude and the ability to multi-task in a fast-paced environment.
Preferred Qualifications:
- Associate degree from an accredited institution
#LI-DB1
Internal Job Description
The Role
Inside Sales Specialist supports Jeld Wen’s commitment to providing world-class service ensuring customer orders and quotes are handled in an efficient, timely, and professional manner. The Inside Sales Specialist is expected to consistently demonstrate a high level of accuracy and report/escalate issues that may impede order fulfillment. This is a fully remote position that can be worked anywhere in the U.S.; however, candidates must be agreeable and available to working hours of 8 - 4 p.m. CST. This position role offers base pay + commission.
Principle Duties and Responsibilities
- Maintain a thorough understanding of the JELD-WEN customer(s) and their needs.
- Professionally resolve and/or manage customer situations with a goal of first contact resolution.
- Identify and determine the best solution by problem-solving, and perform research by interfacing with manufacturing, operations, product management, logistics, and sales to provide the highest level of service.
- Process Orders, Quotes and provide any revisions as needed per departmental guidelines.
- Address customer questions or issues that come into the sales team by providing courteous and prompt responses.
- Audit Orders/Quotes as needed.
- Escalate non-routine issues and report to department leadership any areas that do not meet service expectations.
- Update management on customer developments/issues.
- Communicate and coordinate with peers, internal partners and management as necessary.
- Use appropriate data systems to follow up with contacts.
- Interface with the proper team to bring resolution to customer issues (Operations, Sales, or Marketing).
- Support the sales team by developing and maintaining positive customer relations which can affect product revenue(s).
- Continuously grow knowledge through JW-supported tools to further understanding of JW products, operations, websites, and literature to add value to and assist customers.
- Communicate product details and specifications.
- Resolve/Escalate Catalog Issues or pricing issues.
- Assist department leadership with departmental process improvements.
- Other duties as assigned
Minimum Qualifications:
- 2 years’ Customer Service experience in a professional business environment
- Intermediate to expert level skills in Microsoft Office applications
- Passionate about providing exceptional customer experience.
- Ability to quickly learn new software, systems, or processes.
- Strong communication skills (verbal and written)
- Outstanding interpersonal, written and communication skills; as this position will act as primary customer contact and maintain ongoing customer relationships for repeat orders.
- Must be self-motivated, confident, positive and professional when dealing with both internal and external customers.
- Must be laser focused on customer satisfaction.
- Must have a strong work ethic with a positive can-do attitude and the ability to multi-task in a fast-paced environment.
Preferred Qualifications:
- Associate degree from an accredited institution
#LI-DB1