Job Description
About the Role
What does it take to keep Fortune 500 clients not just satisfied — but genuinely delighted? At Plus Relocation, we've built our reputation on exactly that, and the Director, Client Relations is central to making it happen.
In this role, you'll own a portfolio of high-value client relationships, serving as a trusted advisor and strategic partner to some of the world's leading companies as they navigate the complexities of global mobility. You're not just managing accounts — you're shaping experiences, solving problems before they surface, and building the kind of loyalty that turns clients into long-term partners.
If you thrive on complex challenges, love building relationships at the executive level, and want to do it all within a values-driven culture that actually walks the talk — we'd love to meet you.
Key Responsibilities
- Manage and grow assigned client relationships with a focus on retention, profitability, and service excellence
- Develop strategic plans and best practices that deepen client partnerships and drive measurable outcomes
- Consult with clients and internal teams on global mobility trends, policy changes, and program enhancements
- Design and conduct tailored client business reviews
- Serve as the escalation point for client and relocating employee issues when it matters most
- Partner with the Client Relations team on account management strategies and new opportunities
- Support sales presentations and new client implementations as needed
- Represent Plus in industry forums and professional networks
Qualifications
- Minimum 5 years of experience in account management within the global mobility industry
- Demonstrated ability to manage complex, executive-level client relationships
- Strong consultative and negotiation skills
- Excellent verbal and written communication skills
- Self-starter who works well autonomously and as part of a collaborative team
- Proficiency in Microsoft Office; ability to learn new systems quickly
- College degree preferred or equivalent experience
- CRP and/or GMS certification preferred
Compensation and Benefits Summary
This role offers a salary range of $95,000 – $120,000 annually, based on experience and qualifications.
In addition to base salary, this position is eligible for:
- Annual discretionary profit-sharing bonus
- Paid floating holiday
- 401(k) retirement contributions
General Benefits:
- Multiple medical plan options with a significant portion of premiums paid by the company
- Dental and vision coverage
- Health Savings Account (HSA) with employer contributions
- Paid Time Off (PTO) and paid volunteer hours
- Company-paid life, AD&D, short- and long-term disability insurance
- Employee Assistance Program (EAP)
- Wellness incentives and strengths-based development culture
- Flexible remote work
Why Plus Relocation?
We believe work should be meaningful, rewarding, and fun. At Plus, you'll join a values-driven team that's committed to helping our clients — and each other — thrive. We invest in your growth, recognize your contributions, and support you with benefits that go beyond the basics.
Our mission is simple: Deliver Delight. And we live that mission every day — with our clients, our partners, and our team.