Business Systems Analyst 1

#2208 - Business Systems Analyst 1

Work as a liaison between stakeholders to elicit, analyze, verify, and validate requirements for changes to business processes, policies, and information systems. Duties may include: conducting general requirements elicitation activities for improvement or automation of processes or functions; researching and documenting the current or as-is state of the business process or function; utilizing requirement elicitation techniques such as interviews, surveys, focus groups, and document analysis; participating in the implementation of system changes and enhancements; conducting system tests using test scenarios and documenting results; training on new procedures and software and creating procedure manuals; conducting Gap analysis to compare the as-is and to-be states to identify differences which need to be addressed prior to implementation; and identifying, analyzing, and resolving issues for existing systems. You may also work independently to develop portions of the desired future or to-be state of those processes or functions; categorize and document requirements in a business requirements document; act as a liaison and interpreter between business and IT staff; and maintain business rules and process documentation. You would supervise Business System Analyst 1's and/or trainees.

In the Division of Retirement Services, Bureau of Program Optimization, Support and Transformation, under the guidance of higher-level staff, duties include:

• Creating and maintaining business and system process documentation
• Assisting with documentation management and review cycles
• Identifying, analyzing, and supporting improvement initiatives
• Participating in systems implementation, maintenance, and support for small scope efforts
• Providing technical support and customer service

Position Summary:

Item #: 01031
Bargaining Unit: PS&T - Professional, Scientific, and Technical (PEF)
Division: Retirement Services
Bureau: Program Optimization Support & Trans.
Jurisdictional Class: Competitive
Appointment Type: Contingent-Permanent
Salary Grade: 018
Salary Range: $53,764 - $85,138
Employment Type: FULL TIME
Occupational Category: Other Professional Careers
NY HELPS: Yes
Travel Percentage: 10
Work Week: Monday - Friday
Work Hours: 8:00am – 4:00pm
Shift: First Shift Day
Mandatory Overtime: No
Compressed Workweek Allowed: Yes
Telecommuting Allowed: Yes

How To Apply:

To be considered for the position, you must create a candidate profile and upload the documents specified below. Be sure to include the item number in the file name of your documents when uploading. Transcripts are required if there are educational requirements or minimum qualification substitutions for this position. 

• Cover letter 
• Resume 
• Transcripts 

Please note, your resume and cover letter should include concise language detailing how you meet the minimum qualifications required to fill the position. 

Minimum Qualifications:

Do you want a career with a purpose that provides work/life balance? Apply today to join the Office of the New York State Comptroller.
Civil Service examinations are not required under the New York Hiring for Emergency Limited Placement Statewide (NY HELPS) Program.

Non-Competitive Qualifications for appointment under the NYHELPS Program:

For appointment to a Business Systems Analyst 1, you must have:

• Six (6) years of business analysis experience*; OR
• A doctorate degree OR
• A master’s degree AND one (1) year of business analysis experience*; OR
• A bachelor’s degree AND two (2) years of business analysis experience*; OR
• An associate’s degree AND four (4) years of business analysis experience*

For appointment to a Business Systems Analyst Trainee 2, you must have:

• Five (5) years of business analysis experience*; OR
• A master’s degree; OR
• A bachelor’s degree AND one (1) year of business analysis experience*; OR
• An associate’s degree AND three (3) years of business analysis experience*

For appointment to a Business Systems Analyst Trainee 1, you must have:

• Four (4) years of business analysis experience*; OR
• A bachelor’s degree; OR
• An associate’s degree AND two (2) years of business analysis experience*

*Business analysis experience must consist of the following: using business analysis techniques to elicit requirements as the foundation for the solution to the organizations business needs; using business analysis techniques for the purpose of identifying solutions aimed at improving the efficiency and effectiveness of the system, business process, or; describing in a comprehensive written document what the system, process, or product service must do in order to satisfy the established business requirement; this includes creating, updating, and maintaining documentation through the system development life cycle; validating requirements throughout the product or system development life cycle (SDLC) including all changes to the processes that would enable an organization to achieve its goals; or verifying requirements throughout the product/SDLC to ensure they perform to the required specifications and are capable of achieving the design capabilities; this includes developing test plans and logical designs, testing the scenarios, reviewing test results, identifying constraints and risks, or communicating with stakeholders.

Examples of non-qualifying experience include but ARE NOT limited to:

• Conducting or overseeing operational audits or audits of internal controls to develop audit reports and make recommendations to management regarding policies, practices, procedures and resources.
• Responsibility limited to forms design and changes to forms.
• Business related operational responsibilities, including serving internal and external customers, using a business system in the performance of daily operational duties, managing staff with business responsibilities, etc.
• Information technology-related responsibilities such as hardware installation, network configuration, software administration and programming.
• Development of instructional materials and classroom training.
• Help desk duties including troubleshooting, resolving user issues, and providing customer service.

Competitive Minimum Qualifications:

You must be currently reachable on the appropriate eligible list for this title, eligible under the 55 b/c program, or eligible to transfer to this title under Section 70.1 or 52.6 of the Civil Service Law.

For 70.1 or 52.6 transfer to a Business Systems Analyst 1, salary grade (SG)-18, you must have one year of permanent competitive, or 55-b/55-c service in an approved title for transfer allocated to an SG-21 or above.

To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website: Career Mobility Office » GOT-IT (ny.gov)
Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two S-grades or one M-grade.

Preferred Qualifications/Knowledge, Skills and Abilities: 

• Demonstrates passion for business analysis.
• Demonstrated experience using recognized business analysis elicitation techniques to elicit requirements (e.g., business, stakeholder, solution, and transition); and determine required operational services from business users.
• Demonstrated experience using recognized business analysis methodologies to design solutions aimed at improvements by elevating the efficiency and effectiveness of the business processes (e.g., business process improvement, business process modeling, data modeling, fit-gap analyses, or functional designs).
• Strong facilitation and organizational skills.
• Excellent verbal and written communication skills.
• Demonstrated ability to work with others to analyze problems quickly and develop the best solutions options.
• Demonstrated ability to be flexible, to adapt to change, and work well in a participative, team-oriented environment with diverse assignments.
• Formal training in business analysis concepts and methodologies.
• Membership and/or participation in the International Institute of Business Analysis and professional communities of practice.

Traineeship Salary Information:

The position may be filled at the Business Systems Analyst Trainee 1 equated to SG-14 ($53,764), Business Systems Analyst Trainee 2 equated to SG-16 ($59,994), or full performance Business Systems Analyst 1 SG-18 ($66,951) based on the candidate’s education, experience, and previous state service. Salary is nonnegotiable. 

Candidates hired at the trainee level will be advanced to the full performance Business Systems Analyst 1 SG-18 following successful completion of the traineeship.

Contact Information:

If you have questions about this vacancy, please contact:

Division Contact:

Lindsey Heslin
[email protected]

Human Resources Contact:

Takeitha Kelley
(518) 474-1924
[email protected]

The Office of the State Comptroller does not participate in E-Verify or sponsor visa applications.

Telecommuting

The Office of the New York State Comptroller (OSC) supports telecommuting where it is reasonable to do so based upon the agency's mission and operational needs. Generally, employees new to OSC will be restricted from telecommuting for at least 8 calendar weeks. After the initial 8 calendar week restriction, if an employee's primary residence location, duties and work performance are aligned with telecommuting they may be allowed to do so. Upon approval to telecommute, OSC employees may telecommute up to 5 days per pay period.

Reasonable Accommodation

The NYS Office of the State Comptroller provides reasonable accommodation to applicants with disabilities. If you need reasonable accommodation for any part of the application and hiring process, please notify the Division of Human Resources at (518) 474-1924.

Equal Opportunity Employment

The Office of the NYS Comptroller values a workforce with a broad, diverse range of backgrounds and perspectives. All employees are expected to contribute to a professional environment focused on self-evaluation and improvement, as well as acceptance and support of coworkers.

Some positions may require additional credentials or a background check to verify your identity.