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Housekeeping Manager
Cleveland, OH, USPosted 3 months ago
remote
Job Description
About the Service Companies:
The company operates through three separate business groups:
Managed Services – Turn-key Hospitality/Casino Housekeeping, Stewarding, Third Shift Cleaning, Public Area Cleaning, Laundry and Kitchen Cleaning
Managed Services Staffing – Hospitality Staffing for the Resort, Casino & Event space.
Specialty Services – Window and Chandelier Cleaning, Pressure Washing, Pool Cleaning and Maintenance, Exterior Building Cleaning
Position Overview:
Responsible for managing the day-to-day operations of the hotel housekeeping department in a multi-room hotel. Hospitality housekeeping department head experience or higher required. No exceptions..
Essential Duties:
Responsible for the overall management of the entire housekeeping department to include room turn times, customer service scores and profitability
Manages a base of over 100 employees
Key interface between client property senior management and corporate
Uphold the highest standards of cleanliness, safety, and conduct
Publicly recognizes and rewards employees
Coaches underperforming employees to improved performance
Ensures new employees follow the company training plan
Ensures proper documentation is completed as necessary
Ensures payroll is completed daily
Smiles and is friendly when interacting with co-workers, guests and property employees
Follows and teaches all required safety and standard operating procedures
Adheres to all company and regulatory policies. Reports any wrongdoing to corporate
Available to work weekends, holidays, rotating shifts and long hours
Skills and Abilities:
Five years prior housekeeping management experience in a large hotel
Ability to understand and analyze the monthly P&L
Ability to speak publicly addressing a large group
Ability to push and pull 50 pounds
Ability to remain standing for extended periods of time
Must meet company and client’s appearance standards
Ability to work with a variety of cleaning equipment and chemicals
Ability to perform all duties as required with or without an accommodation
Ability to motivate and respect hourly employees
Knowledge of Microsoft Suite
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Experience:
Housekeeping management: 3 years (Preferred)
This list of essential functions, other duties, mental and physical demands, requirements, and any licenses are not meant to be exhaustive. Management reserves the right to revise job descriptions and to require other tasks be performed as needed.