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Job Description
No Job Description for a position can possibly include all duties which may be requested by guest or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The following is a summary of the major responsibilities of the position.
DEPARTMENT: Loss Prevention
JOB TITLE: Loss Prevention Supervisor
JOB CODE: 5410 – Loss Prevention Supervisor
REPORTS TO: Director of Loss Prevention
JOB PURPOSE: To ensure that all guest and associate situations are resolved in a timely manner, and to ensure the safety and security of all guests and associates. Ensure the routines and tasks of each shift are properly completed in accordance with Omni standards.
ESSENTIAL JOB FUNCTIONS:
Responds immediately to emergency incidents and Security requests.
Monitors appropriate compliance levels of all Omni Hotels Life safety Programs, training and SOP directives. Reports identified deficiencies to the Director of Loss Prevention.
Promotes the safety of our guest, associates, and hotel property at all times.
Is courteous, tactful, and helpful, but firm in enforcing hotel policies and procedures.
Ensures that all Security personnel functions are being properly completed.
Ensures that shift personnel are properly assigned.
Drives Communication within the LP Department of all daily events, directives, hotel incidents & shift change briefings. (Drives a cohesive Loss Prevention team.)
Reviews all reports completed by Security officers to ensure accuracy and timely submission.
Responsible for coordinating and performing required “on Boarding” training for all new hire Loss Prevention associates.
Maintains a good relationship with all departments within the hotel and ensures that efficient service is available at all times.
Reports all observed hotel property deficiencies and safety hazards.
Ensures that a thorough and complete investigation and report is made on incidents, (e.g., losses, thefts, and accidents) incurred by guests and associates.
Ensures that all phases of the key control program are maintained and any discrepancies noted are investigated thoroughly and reported to the Director of Loss Prevention.
Ensures that all Security equipment (i.e., uniforms, push to talk radios, cameras, SALTO Card system, etc.) are kept clean and in good working condition.
Monitors all traffic in the lobby area and restaurant, restrooms, parking area, and room service area to control non-guest (i.e., drunks, prostitutes, vagrants, etc.)
Reports all associates using unauthorized Hotel entrance/exits when reporting for work or leaving for the day to the Director of Loss Prevention.
Periodically inspects exterior of building.
Maintains a continual line of communication with the Loss Prevention Leadership team.
Understand all emergency procedures.
Understand all radio codes.
QUALIFICATIONS:
Must have 2+ years experience in a Loss Prevention role.
Experience in Loss Prevention in an upscale hospitality establishment preferred.
First Aid and CPR certified or able to obtain within 90 days
Good verbal/written communication skills.
Attention to detail and excellent organizational skills.
Maintain a professional business appearance, attitude, and performance.
Must be able to work a variety of shifts, including weekends and holidays.
State of Tennessee unarmed Security Officer License or able to obtain after hire.
ENVIRONMENT & POSITION ANALYSIS:
Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance. Stand, walk or sit for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.
TOOLS & EQUIPMENT:
Desktop computer (Opera, Oracle, Birchstreet, SALTO, Key control System, CCTV Monitors, Kronos and Microsoft Office), printer, telephone, copier, fax machine and scanner and push to talk radio.