IT Systems Engineer(Client Platforms Support)

We are seeking a Systems Engineer to work in Client Platforms troubleshooting, systems triage, and ticket/incident support. This engineer should be capable of working both independently and collaboratively within our support team, as well as with our call center personnel and our development teams. The ideal candidate will have a strong interest in problem solving and working through a variety of backend systems and core applications for purposes of research, log analysis, testing, results validation and troubleshooting to resolve customer-facing issues. Additional tasks can include - improve monitoring to proactively find issues before they become major problems, documenting any defects or findings for our development teams to work towards.