Job Description
Location : Name
Position Type
Company Overview
ABOUT FESTIVAL FOODS:
We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.
At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.
Job Summary
Join the Festival Foods team as Bakery Lead Sales Clerk!
Bakery Lead Sales Clerk
Reports To: Bakery Manager
Are you enthusiastic about bakery and passionate about providing exceptional customer service? As a Bakery Lead Sales Clerk, you’ll play a key role in ensuring our Bakery department delivers an enjoyable shopping experience every day.
Our bakery plays a pivotal role in crafting unforgettable experiences for guests' events and everyday moments alike, ranging from special occasions to everyday indulgences.
Job Description
What You'll Do:
As a Bakery Lead Sales Clerk at Festival Foods, your responsibilities will include:
- Lead and Teach: Coach and support our sales/service clerks by reinforcing Festival culture, guest service, and performance expectations. Train new team members and prepare weekly schedules for clerks.
- Deliver Helpful Service: Providing excellent guest service is at the heart of what we do. Whether it’s a friendly greeting, answering questions or addressing guest concerns, you’ll handle each interaction with professionalism and care. Your willingness to help guests with what they need, will make a positive impact every day.
- Provide Feedback: Conduct performance reviews, document any policy violations, and advise the Department Manager on corrective actions. Provide guidance and answer questions to all Bakery department associates.
- Ensure Excellence: Ensure all sales floor department standards are met. Monitor sales floor conditions, correct any issues, and maintain eye-catching displays.
- Offer Assistance: Assist customers with finding items, taking cake and special orders, and providing top-notch service. Handle phone inquiries with care and support Bakery Clerks with packaging, pricing, labeling, and maintaining cleanliness.
- Maintain Standards: Keep supplies replenished, ensure food safety logs are maintained, and meet quality standards. Ensure quantity expectations are met by 10 am and 5 pm.
- Deliver Quality and Food Safety: Ensure all quality and quantity standards are met, and maintain food safety logs.
- Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
- Support the Team: Other duties as assigned
What We’re Looking For:
To excel as a Bakery Lead Sales Clerk, you should have:
- Customer Service Skills: Ability to provide outstanding customer service and work effectively with guests and team members.
- Communication Skills: Oral and written communication skills and the ability to work as a team in a fast-paced environment.
- Food Service Expertise: Knowledge of retail food service, bakery and pastry operations, with a strong understanding of food service standards and practices.
- Safety and Efficiency: Comprehensive knowledge of safety requirements and the ability to apply on-the-job safety training and safety policies to handle equipment and recognize and react potential hazards effectively.
Physical Demands and Work Environment:
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Standing for extended periods of time (80% of the time)
- Lifting up to 50 pounds on an occasional basis (20% of the time)
- Frequently near moving machinery (60% of the time)
- Occasional exposure to extreme temperatures (20% of the time)
- Prolonged exposure to computer monitors (30% of the time)
Work Schedule:
This full-time position includes mornings, afternoons, weekends, and some flexibility for evenings and holidays.
Ready to bring your passion for bakery, pastry, food service, and retail grocery customer service to a role where you can make a real impact? Apply today and join our dedicated bakery team!
Benefits Overview
WHY YOU'LL LOVE IT HERE:
At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates. Festival Foods believes that an inclusive environment for teammates of all backgrounds and perspectives strengthens our ability to serve our guests and communities, as we seek to recruit, develop, and retain the most talented people.