Call Center Representative/ Front Desk Receptionist

We are seeking a professional full-time Medical Receptionist for our physician office, Chesapeake Womens Care located in Annapolis, Maryland. This position creates a positive first and last impression for the practice and is pivotal to the practice running as smoothly and efficiently as possible. The hours are Monday - Friday and will vary from 6:45 am - 5:00pm.

Primary duties & responsibilities:

• Respond to incoming phone calls for all sites promptly and in an exceptional quality manner
• Triage clinical calls, ensuring all appropriate questions are asked and documented, recommending an appropriate course of action.
• Appropriately schedule patient appointments based on physician guidelines, patient symptoms, and appointment availability.
• Clearly and concisely document every patient request and pertinent information via appropriate documentation tools so that practice can successfully respond to patient needs.
• Through appropriate call control, ensure that calls are handled efficiently to attain daily call production goals.
• Effectively manage patient interactions to meet and exceed performance standards for all Key Performance Indicators (KPIs), such as Quality and scheduling accuracy.
• Coordinate work efforts with other team members to achieve an efficient workflow and time adherence within the office.
• Maintain proficient knowledge of multiple site protocols and multiple physician schedules/changes to ensure appropriate information is provided to patients across national markets.
• Effectively communicate and coordinate work efforts with sites to a ensure superior patient experience.
• Maintain adherence to regulatory requirements following confidentiality guidelines for current/former patients

Will be occasionally asked to cover the front desk. Duties include:
Medical Receptionist Responsibilities:

• Greeting our patients with a smile
• Schedule appointments and assist with the scheduling of any additional testing directed by the physician.
• Enters patient demographics in system
• Collects co-pays, past balances, and payment plans
• Reschedule appointments
• Answer phone calls as needed 
• Perform other office duties as assigned by the manager.

Benefits include but are not limited to:

Medical, Dental, Vision Insurance

401K 

Vacation and Sick time

-Customer service experience needed