Maintenance Quality & Standards Manager

WHO WE ARE

KNAPP brings new technology to warehouse automation. 

The KNAPP Group is a global provider of intelligent automation solutions for intralogistics and manufacturing, specializing in the sectors healthcare, fashion/apparel, general retail, food retail, industry and service. We live and breathe automation. We – more than 8,000 employees of the KNAPP Group in over 60 locations worldwide, shaping the future-oriented industry of intralogistics are dedicated to making complexity simple. 

One of the KNAPP’s primary goals is to use continuous innovation to drive warehouse automation forward, always with the specific needs of the customers in mind. KNAPP Group’s unrelenting development activity is evident in everything from automated order picking systems and continuing refinement of container handling technology to its state-of-the-art, industry leading software solutions.

WHAT YOU GET TO DO

The Maintenance Quality & Standards Manager is the enterprise owner of maintenance execution quality, safety standards, cleanliness standards, reporting discipline, and audit readiness across all sites. This role ensures that maintenance and safety processes designed by Continuous Improvement (CI) are consistently applied, enforced, measured, and sustained. By driving standardization, accountability, and coaching, this position is critical to achieving safe maintenance execution, reducing operational risk, and elevating performance across the network.

Essential Functions and Responsibilities: 

Maintenance Standards, Safety & Cleanliness

• Establish, document, and deploy standard work, SOPs, and visual standards for maintenance shops, tools, parts rooms, site cleanliness, and safe maintenance execution.
• Ensure consistent application of maintenance safety practices, including safe work procedures, equipment servicing standards, and hazard controls.
• Conduct routine and unannounced site audits to verify adherence to quality, safety, and cleanliness standards.
• Score and benchmark sites on cleanliness, PM compliance, safety adherence, and maintenance discipline.

CMMS & Reporting Quality

• Audit accuracy and consistency of work order documentation, asset data integrity, backlog management, safety-related documentation, and PM closeout.
• Train maintenance teams and supervisors on CMMS best practices, reporting expectations, and safety documentation requirements.
• Develop and maintain standardized dashboards and a monthly reporting cadence covering quality and safety indicators.

Process Excellence & Coaching

• Partner closely with the CI Manager to align standard work, SOPs, safety standards, 5S, RCA, PM optimization, and workflow improvements.
• Coach technicians and supervisors on maintenance quality standards, safe execution, root cause thinking, and preventive maintenance maturity.
• Facilitate cross-site knowledge sharing and best practice adoption related to maintenance quality and safety.

Compliance & Risk Reduction

• Audit regulatory, safety, and maintenance best practices are consistently applied across all locations in accordance with Knapp Safety Governance Model as defined per Knapp Safety Team.
• Validate continuous inspection and audit readiness (fire, safety, facility audits, OEM recommendations).
• Identify maintenance-related quality and safety risks and support corrective action plans to mitigate recurrence.

Performance Monitoring & Accountability

• Own and publish maintenance quality and safety scorecards across all sites.
• Identify underperforming locations and lead corrective action and improvement plans in partnership with operations and site leadership.

WHAT YOU HAVE

• Bachelor’s degree in Engineering, Maintenance Management, Operations, Safety, or a related field, or equivalent practical experience.
• 7+ years of progressive experience in maintenance, reliability, operations, or safety leadership.
• Demonstrated experience with CMMS systems, PM programs, audits, and performance reporting.
• Strong working knowledge of maintenance best practices, safety standards, 5S, RCA, and preventive/predictive maintenance concepts.
• Proven ability to influence without direct authority and coach teams across multiple sites.
• Strong analytical, communication, and organizational skills.

Working Conditions and Environment:

• Authorization to work in the U.S.
• Passport or ability to obtain passport
• Professional office etiquette is always required
• Travel required approximately 40–60%, including multi-site visits
• Physical requirements: sitting for long periods of time, standing, walking, climbing a ladder, speaking, visual acuity, finger dexterity, listening, reaching arm’s length, and lifting up to 50 pounds

WHAT YOU WILL GET

KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law. 

Due to the safety-sensitive nature of this position, strict adherence to KNAPP’s drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off-hours.”