Lead Store Clerk (5948)

Schedule/Hours: Varies- Full time

This position is responsible for: 

Supervisory Responsibilities (25%) 

• Acts as the lead worker to Family Store staff; oversees volunteers as needed; trains and instructs employees and volunteers in the proper methods and procedures; informs supervisor of any staff issues requiring attention. 
• Opens and/or closes store doors in accordance with the store schedule. 

Customer Service Responsibilities (50%)  

• Assists customers purchasing items from The Salvation Army by ringing-up sales utilizing a cash register; collects monies, counts change and prepares receipts; prepares and packages purchased items; prepares and balances the cash drawer and runs routine register print-outs; prepares and delivers bank deposits; ensures the security and accountability of all cash register funds and sales records in accordance with established operating procedures. 

• Assists customers by explaining store policy and responding to questions regarding the pricing and/or purchasing of items; ensures that all customers visiting the store have a pleasant experience. 
• Assists customers who are donating items to The Salvation Army; directs customers to the proper loading/unloading area; assists with hauling donations to the storage area as needed; prepares and provides tax receipts as needed. 
• Answers the store telephone in a tactful and courteous manner; assists customers by responding to questions and providing directions and/or general information; may schedule and record donation pick-ups. 

Store Orderliness and Cleanliness Responsibilities (25%)  

• Maintains the neatness and security of the cash register area; ensures that forms, bags, etc. are adequately stocked; maintains warehouse area in a neat and orderly manner; cleans floors, tables and work areas. 
• Places and arranges items in the store as directed; checks all store displays to ensure that items are maintained and displayed in a neat and orderly manner; rotates and/or rearranges stock as directed; returns items to the proper location after customers have handled. 
• Cleans all display racks and shelves; sweeps and mops floors; cleans windows and mirrors; ensures that the store is maintained in a clean and inviting manner. 

Other Responsibilities: 

• Inspects donated items to ensure they can be used according to established policies and procedures. 
• Assists customers in carrying purchased/donated items in/out of the store. 
• Performs other duties as assigned. 

 Materials and Equipment: 

• Cash Register
• Hand Truck
• General Office Equipment 

 Knowledge, Skills and Abilities: 

• Knowledge of effective customer service techniques. 
• Knowledge of the principles and practices of basic mathematics. 
• Ability to work effectively and cooperatively with co-workers. 
• Ability to present a positive and professional image of The Salvation Army. 
• Ability to prepare and maintain reports in an accurate, complete, and timely manner. 
• Ability to work independently and with limited supervision.

Education and Experience: 

• High school diploma or G.E.D.,
• And
• One-year prior retail experience, 
• OR
• Any equivalent combination of training and experience which provides the necessary knowledge, skill, and abilities. 

Certifications: 

None. 

Physical Requirements: 

• Ability to meet attendance requirements. 
• Ability to read, write and communicate the English language effectively. 
• Ability to operate a cash register, perform routine mathematical computations and count change. 
• Ability to perform continuous walking, stooping, standing, and some climbing. 
• Duties are usually performed standing. Standing may be relieved by brief or occasional periods of sitting. 
• Moderate physical effort required associated with sitting, walking, standing, lifting, bending, reaching, twisting, pushing, pulling, and carrying light to heavy objects (up to 50 lbs.). 
  

Equal Opportunity Employer: Veterans | Disabled