Job Description
Customer Service Representatives are often the first staff members that current, new or prospective residents meet. This is the only opportunity to make a positive first impression. This position is a roving role, meaning this person will work at different locations throughout Las Vegas.
ESSENTIAL FUNCTIONS
· Greet all customers in a friendly, positive manner as they enter the property. Answer phones quickly and courteously, within 3 rings.
· Knowledge of room openings and availability.
· Sell rooms to guests in person and on the telephone, including posting Craigslist ads daily.
· Accurately handle all cash and charge transactions.
· Make cash drops in the safe.
· Keep accurate records of vacant rooms and close out procedures including deposit slips and closing reports, as well as setting alarm.
· Take work orders from residents and process correctly in the system.
· Receive and distribute mail to residents.
· Maintain a clean and inviting office
· Other duties as assigned
REQUIRED EXPERIENCE
· HS Diploma or equivalent
· 6 months customer service experience
· Legally able to work within State and Federal guidelines
PHYSICAL REQUIREMENTS
· Continuous standing and walking throughout the duration of each shift.
· Bending, lifting, and carrying up to 25 pounds.
· Constant face-to-face interactions with customers.
· Ability to multi-task and remain positive in busy working conditions.
WORKING CONDITIONS
· Expect to work an 8-hour shift on average, including weekends and holidays 5 days/week.
· Comply with the brand and Company uniform and hygiene policies.
· Fun, fast-paced, upbeat environment