Job Description
Purpose
The Key Account Representative II initiates, develops, and maintains superior business and consulting relationships with both prospective and existing Liberty customers and their trade partners. The objective of this role is to grow and retain business with Liberty while maintaining an exceptional customer first experience. This includes influencing customers to convert to natural gas and to take advantage of any Company or external programs available during their process.
In addition to the core role focused on growth, the Key Account Representative will focus on maintaining excellence in customer delivery. This includes helping customers navigate solutions within the Company related to service and delivery issues, planned and unplanned outages, billing and metering issues, and access to customer programs. The position will play a key role in construction projects, serving as a primary point of contact in the front end of the process.
Accountabilities
- Work directly with residential and commercial customers to assess natural gas opportunities and develop comprehensive sales proposals, including the potential to access other programs available from the Company. Analyze customer opportunities to ensure profitability guidelines are met while delivering outcomes that create mutual value for both the customer and Liberty. Represent the Company as part of the customer team, as needed, at local events or in response to local events such as storms or outages.
- Serve as a key point of contact for prospective customers interested in choosing natural gas at various points of the sales process. Identify and cultivate relationships with customers and trade allies engaged in the new construction and conversion process. Manage the flow of sales data in Company CRM, including creating sales opportunities, updating project-related information, and processing work through the SAP system.
- Actively collaborate with Liberty team members to achieve meter and gross profit margin objectives, while maintaining financial accountability for capital expenditures by ensuring capital spend is planned, monitored, and delivered in line with approved budgets.
- Represent and advocate for customer needs with internal departments by directing issues to the proper channels for resolution and improving customer satisfaction.
Education and Experience
- College or professional program of 3 years or less
- 5+ years of experience, gas utility or adjacent industry experience preferred
- CRM and SAP Experience