Clinical Coordinator

Job Summary:

Provides administrative support services to clinical operations as well as the team leaders. Provides phone support to the reception area and assists patients and families with their needs to achieve the desired outcome of comfortable and peaceful death for patients.

What You Should Know About the Clinical Coordinator Role:

• This is a full-time, M-F, 8am-5pm located at our Wooster office. 
• Will work in collaboration with our other two team finical coordinators. 
• We provide superior care and superior services to patients at their end of life journey. Only those who have a heart for hospice will succeed.

Clinical Coordinator Qualifications:

• Associate degree in office management preferred
• Competent in Microsoft Word and Microsoft Excel and preferred experience with Electronic Medical Records
• Excellent communication and interpersonal relations skills
• Ability to drive during daytime, nighttime or inclement weather
• Valid Driver's License with Safe Driving Record
• State Minimum Automobile Insurance Coverage

Key Responsibilities 

• Prepares and distributes care manager caseload report to team leaders daily so that team leaders can obtain an accurate picture of the care manager’s current caseload to trouble shoot any problems that might occur during the day to ensure quality patient care.

• Distributes lab work to care manager’s the same day received so that care manager’s have access to lab work in a timely manner to ensure quality patient care. 

• Maintains PTO, holiday, on-call, and attendance records for teams, as assigned so that team leaders know what staff is available to provide patient care ensuring quality of patient care.

• Handles all aspects of scheduling assigned meetings such as contacting participants, reserving the meeting room, overseeing the room set-up and ordering refreshments as appropriate, as well as, recording minutes to ensure communication. 

• Receives patient and families’ phone calls using appropriate customer service skills and notifies the appropriate team member of the call immediately to ensure timely communication. 

• Documents phone calls in the EMR in a timely manner so that all staff caring for the patient has accurate information ensuring effective communication.

• Prepares QUALITY OF LIFE meeting paperwork and distributes to team meeting before team so that team meetings can occur in a timely manner ensuring effective and timely communication. 

• Reviews synchronization report weekly and reports lack of compliance to Team Leader for follow up to ensure timely communication of patient information as requested.

• Prints DME reports for each QUALITY OF LIFE team meeting which Team Leaders review with care managers to report any variances to ensure financial viability of the organization. 

• Reviews payroll for accuracy and completes payroll responsibilities for assigned department to ensure financial viability of the organization.

• Completes audits/reports for Director/Team Leaders as needed.

• Assists in other activities and departments when requested to ensure complete and thorough patient care for all Ohio’s Hospice patients.

• Participates in Continuous Quality Improvement activities to support the quality of Ohio’s Hospice services

Benefits & Perks:

• Competitive Pay (we actually mean it!)
• Competitive Health, Dental, and Vision Insurance
• Short- & Long-Term Disability
• Life Insurance
• Paid Time Off
• Matching Retirement Plans
• Tuition Reimbursement
• Preparation for certification and pay incentive on Hospice certification achievement
• Scrubs provided
• Mileage reimbursement
• Organizational preceptor to assist with orientation and ongoing education
• Educational programs geared toward career advancement
• Career growth
• And much, much, more!

Ohio’s Hospice offers opportunity, advancement and a great foundation for growth to energetic people looking to serve our mission. Those who join our team are committed to providing superior care and service so our patients and their families can celebrate life. We provide our staff members with the resources and support to contribute and make a difference in the lives of patients and families every day. Come join a group of people that are wildly passionate about taking care of our patients and each other!

As a member of our team, you'll have a chance to impact many lives. You may find a deeper meaning in your work or rediscover why you chose your profession in the first place. The passion you may have been missing in previous workplaces can be found at Ohio's Hospice of Dayton.

Ohio’s Hospice complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. 

Ohio’s Hospice is proud to be platinum certified through SAGECare, which provides training and consulting on LGBT aging issues to service providers. Ohio’s Hospice welcomes those in the LGBT community to join our team.