Job Description
The Manager on Duty MOD is responsible for the supervision and operation of the Member Services Desk & Welcome Center. The Member Services Desk is the chief location for YMCA membership sales and enrollment, is the primary public contact point for program and membership information, and is responsible for the efficient handling of questions, concerns, the accurate inputting of registrations, and cash receipting.
The MOD is the person in charge of the branch during mornings, evenings and weekends when management is typically not at the branch. The MOD is entrusted to resolve issues in a timely and professional manner.
SALARY RANGE: $25.00 - $27.00/Hour
- Responsible for answering questions, greeting members, guest, participants, and promoting Y programs
- Responsible for overall facility when a Director is not on site; including performing required walk throughs, lifeguard quick checks and completing incident reports
- Follow through with potential members and participants
- Administrative duties include preparing and entering data
- Attend staff meetings and trainings
- Assist membership services desk and staff
- Serving as point person for all financial assistance applications/submissions
- Other duties and responsibilities assigned by supervisor
PHYSICAL DEMANDS:
Visual and auditory ability to observe and to respond to critical incidents and the physical ability to act swiftly in an emergency situation: Ability to lead and interact in group activities and perform related physical skills; Ability to stand, walk, sit, stoop, kneel, or crouch. Ability to climb, push, and pull: Ability to lift and carry objects up to 20 pounds.