Member Returns Analyst

SUMMARY

The Member Returns Analyst plays a key role in UniPro’s operations by providing analytical support to Members and other functional areas within the Co-op. The Member Returns Analyst actively offers research and analytical assistance to Members by ensuring income receipt accuracy, understanding income variances reported by UniPro, and addressing queries related to suppliers' payments or deductions on Members' bi-weekly statements. This support extends to Regional Vice Presidents, Category Management, and other management personnel seeking information on Member returns.

 

ESSENTIAL FUNCTIONS

• Investigate inquiries from Members regarding short payments, non-payments of show specials, specific promotions, or EDA/SPA programs, and collect from applicable suppliers after confirming eligibility of items purchased.

• Initiate corrections or adjustments to Member payments upon discovering incorrect payments.

• Review line item accuracy of pending payments in "freeze close" files and make necessary adjustments or communicate them to responsible personnel.

• Utilize the K-Box system to track and manage inquiries to ensure timely resolution.

• Conduct research on supplier level variances as requested by Members, Regional Vice Presidents, or Regional Directors to identify factors affecting purchase and returns variances in Members' "YTD Purchases and Returns" reports.

• Use accounts payables history provided by a new Member or the new Member's "Market Basket" to initiate Supplier notification for missing payments due the new Member.

• Maintain invoice notes in various systems as needed based on issue resolution and communicate findings to applicable Rebate Analysts.

 

SUPERVISION GIVEN & RECEIVED

• Directly reports to the Member Returns Manager.

 

INTERNAL/EXTERNAL CONTACTS

Internal contacts include Category Management, Finance, Member Development and others in the Rebate Management Department. 

 

External contacts involve UniPro approved suppliers and UniPro Members.

 

OTHER FUNCTIONS

• Assist with special projects as needed.

 

JOB REQUIREMENT & QUALIFICATION

• Bachelor’s degree or equivalent professional experience, with a minimum of two years of analytical experience in a customer facing role

• Ability to work confidently across multiple IT platforms, including proprietary systems (such as Speedy Labs) and standard enterprise tools like Microsoft D365

• Proficiency in Microsoft Excel and other data analysis tools

• Strong communication and interpersonal skills

• Demonstrated ability to work both independently and collaboratively in a fast paced environment while meeting process deadlines

• Analytical mindset with strong attention to detail; traditional accounting experience is not required