Customer Service Representative/Inside Sales Rep

We are seeking a detail-oriented, customer-focused Customer Service Representative to join our team. This role plays a key part in delivering excellent customer experience by managing customer accounts, handling inquiries, and supporting sales efforts with professionalism and efficiency.

• Deliver exceptional customer service through timely and professional phone and email communication
• Accurately enter and manage customer orders from entry through shipment
• Assist customers with product availability, pricing, troubleshooting, and delivery inquiries
• Collaborate effectively with the sales team and other departments
• Handle challenging customer interactions with professionalism and composure
• Understand and apply key business concepts, including freight equalization, pricing models, and internal systems
• Consistently meet or exceed individual and team performance goals

Required

• Strong data entry skills with a high level of accuracy and attention to detail
• Ability to manage a high volume of work in a fast-paced environment
• Strong organizational, time management and multitasking skills
• Collaborative team player with proactive, solution-oriented mindset
• Willingness to travel as required

Preferred

• Previous Customer Service or related experience
• Bachelor’s degree
• Experience using Salesforce

Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.